Enterprise Customer Success Manager

Palo Alto Networks

. Own and drive onboarding, adoption, and advocacy across a portfolio of customers .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $123,880 - $202,070 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, including onboarding, advocacy, and value roadmap execution. Proficient in cloud architecture, cybersecurity solutions, and enterprise software, with strong project management and communication skills.

Highest-signal resume keywords

Customer Success ManagementProject ManagementCloud Architecture (AWS, Azure, GCP)Enterprise Software ExperienceConsulting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health MetricsKPI MonitoringEnterprise Directory ServicesActive DirectoryLDAPNetworking EnvironmentsWindows Software InstallationUNIX Software SupportIDIRA Software ExperienceIAM and SIEM Solutions

Soft Skills

Excellent Communication SkillsInterpersonal SkillsStrategic Advisory Skills

Tools & Technologies

Gainsight

Industry Keywords

CybersecuritySaaS SolutionsEnterprise SoftwareOn-Premises IT LandscapesSecurity Roles

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud PlatformUnix

About the role

Key responsibilities & impact

Own and drive onboarding, adoption, and advocacy across a portfolio of customers
Build success plans, establish critical goals, and help customers achieve their objectives
Design and execute a value roadmap for each customer
Establish weekly, monthly, and quarterly cadence calls
Conduct quarterly business reviews for IDIRA solutions
Review executive dashboards and program status while monitoring customer health metrics and KPIs
Act as a trusted or strategic advisor to customers and drive continued product and service value
Partner with account executives, security architects, sales engineers, and training teams to identify new usage opportunities
Build contract renewal, upsell, and cross-sell opportunities
Define and execute success plans for at-risk customers with functional teams
Advocate internally for customer needs
Use internal tools, including Gainsight, to archive customer activity and key data
Identify and communicate product and process improvements in customer experience

Requirements

What you’ll need

5+ years relevant work experience in customer success, consulting, post-sales technical account management, or similar roles
Strong consulting and project management skills with proven results driving business value for customers
Ability to interact with client teams at varying technical and non-technical levels
Excellent written and verbal communication skills
Experience with a cybersecurity/SaaS solutions company and/or enterprise software company working with large enterprise customers highly desired
Strong knowledge of cloud architecture, including AWS, Azure, and GCP
Knowledge of on-premises IT landscapes
Understanding of security roles within organizations
Practical experience with enterprise directory services, including Active Directory, LDAP, and Azure
Fundamental knowledge of networking environments
Experience installing and supporting enterprise software on Windows and UNIX platforms
Prior IDIRA software experience preferred, or relevant experience with enterprise, security management, systems management, identity management, and/or policy management solutions, especially IAM and SIEM
Willingness to travel up to 25%
Must not require immigration sponsorship; the company will not sponsor work visas for this position

Benefits

Comp & perks

Restricted stock units may be included
A bonus may be included
Employee benefits are offered (specific benefits not detailed)
Remote work arrangement
Up to 25% travel