Enterprise Customer Success Manager

Palo Alto Networks

. Own and drive onboarding, adoption, and advocacy across a portfolio of assigned enterprise customers .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $123,880 - $202,070 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on onboarding, adoption, and advocacy for enterprise clients. Proficient in developing success plans, measuring customer health metrics, and leveraging cloud architecture knowledge to drive business value.

Highest-signal resume keywords

Customer Success ManagementCloud Architecture KnowledgeCommunication SkillsEnterprise Software ExperienceCybersecurity Solutions Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health MetricsSuccess Plans DevelopmentEnterprise Directory ServicesSecurity Operations SupportNetworking Environments KnowledgeWindows Software InstallationUNIX Software InstallationIdentity Management SolutionsPolicy Management SolutionsKPI Monitoring

Soft Skills

Trusted AdvisorSimplifying Complex TopicsInterpersonal SkillsAdvocacy for Customer NeedsCollaboration with Teams

Tools & Technologies

GainsightActive DirectoryLDAPAWSAzureGCPIdira Software Solutions

Industry Keywords

CybersecuritySaaS SolutionsEnterprise SoftwarePost-Sales Technical Account ManagementIT Landscapes

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud PlatformUnix

About the role

Key responsibilities & impact

Own and drive onboarding, adoption, and advocacy across a portfolio of assigned enterprise customers
Build customer success plans, establish critical goals, and design and execute value roadmaps
Establish weekly, monthly, and quarterly customer cadence calls
Conduct Quarterly Business Reviews to ensure successful outcomes from Idira solutions
Review executive dashboards and program status
Measure and monitor customer health metrics and KPIs
Serve as a trusted strategic advisor to customers
Partner with Account Executives, Security Architects, Sales Engineers, and Training teams
Identify new usage opportunities and build renewal, upsell, and cross-sell pipelines
Define and execute success plans for at-risk customers
Act as the internal voice of the customer
Advocate for customer needs and communicate product and process improvement areas
Use internal tools, including Gainsight, to archive customer activity and key data points

Requirements

What you’ll need

5+ years of relevant work experience in customer success, consulting, post-sales technical account management, or similar roles
Proven results working as a trusted advisor driving business value
Ability to interact across technical and non-technical depth levels
Excellent written and verbal communication skills
Ability to simplify complex technical topics for executive and end-user audiences
Previous experience with a Cybersecurity/SaaS solutions company or enterprise software company working with large enterprise clients is highly desired
Strong knowledge of cloud architecture, including AWS, Azure, and GCP
Knowledge of on-premises IT landscapes
Solid understanding of security role development and concepts within organizations
Practical experience with enterprise directory services, including Active Directory, LDAP, and Azure
Experience supporting security operations
Fundamental knowledge of networking environments
Experience installing and supporting enterprise software on Windows and UNIX platforms
Prior experience with Idira Software solutions is preferred, or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions, especially IAM and SIEM
Willingness and ability to travel up to 25%
Must not require immigration sponsorship; work visa sponsorship is not available

Benefits

Comp & perks

Restricted stock units may be included
A bonus may be included
Employee benefits are offered; details are referenced via the employer’s benefits description
Remote work arrangement
Hybrid team collaboration across geographies