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Managed XSIAM Service Delivery Lead
Palo Alto Networks. Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers .
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers
- Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and automation use cases
- Advise customers on alert tuning, data onboarding, and correlation optimization best practices
- Drive continuous improvement in customer security posture and measurable time-to-value outcomes
- Manage incoming customer requests and prioritize effectively
- Collaborate with the SOC engineering team to ensure timely, high-quality delivery
- Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings
- Translate complex detection and response concepts into actionable guidance for diverse audiences
- Partner with Unit 42's SOC engineering, Product, and MDR teams for consistent service quality and cross-functional alignment
- Design and implement automation workflows that enhance detection, response, and reporting efficiency
- Champion customer needs internally and advocate for enhancements and escalations
- Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service
Requirements
What you’ll need- 5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations
- Experience preferably within enterprise cybersecurity or SaaS environments
- Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding
- Demonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environments
- Excellent communication skills for explaining complex security concepts to technical and non-technical audiences
- Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs
- Curiosity and growth mindset, with ability to learn and adapt to evolving technologies and detection methodologies
- Bachelor's degree in Computer Science, Information Security, or a related field
- Applicants must not require immigration sponsorship; the employer will not sponsor work visas for this position
Benefits
Comp & perks- Reasonable accommodations for qualified individuals with a disability or special need
- Equal opportunity employment and diversity commitment