Manager, Consulting Services – MIM

Palo Alto Networks

. Lead technical discovery, solution architecture, and scoping sessions with Sales and Customer Success teams .

Posted 9/15/2026full-timeRemote • North Carolina • United StatesSeniorLead💰 $151,200 - $207,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Machine Identity Management, PKI, and API integrations, with a strong focus on service delivery quality and customer satisfaction. Proven ability to lead teams, manage resources, and align technical solutions with business objectives.

Highest-signal resume keywords

Machine Identity Management (MIM)PKISoftware DevelopmentREST APIsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SSL/TLS Certificate AutomationSSH Key ManagementScripting (Python, PowerShell, Go)Statements of Work CreationEffort EstimationMargin TrackingUtilization ManagementTechnical CoachingPerformance EvaluationsZero-Trust Security Frameworks

Soft Skills

Exceptional Verbal CommunicationExceptional Written CommunicationPresentation Skills

Tools & Technologies

DevOps ToolsCloud Infrastructure (AWS/Azure/GCP)IAM Platforms

Industry Keywords

Professional ServicesTechnical ConsultingSystems IntegrationCustomer SuccessService Delivery Quality

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud PlatformPythonGo

About the role

Key responsibilities & impact

Lead technical discovery, solution architecture, and scoping sessions with Sales and Customer Success teams
Draft and finalize Statements of Work, resource allocations, and cost estimates for complex deployments
Translate operational requirements into technical roadmaps involving PKI, workload identity, and API integrations
Maintain accountability for service delivery quality, project margins, and customer satisfaction metrics
Serve as the senior escalation point for technical and operational issues during engagements
Establish delivery methodologies and best practices to accelerate implementation cycles and improve margins
Manage, mentor, and build a team of Machine Identity Management Consultants
Oversee resource utilization, task assignments, and career development paths
Conduct performance evaluations, technical coaching, and hiring to support team scaling
Bridge field consulting operations with internal Product Management and Engineering teams
Feed implementation challenges and customer feature requests into product roadmaps
Align with product release cycles to ensure the consulting team is trained on new software capabilities

Requirements

What you’ll need

9+ years of experience in Professional Services, Technical Consulting, or Systems Integration
2+ years of experience in a team leadership or direct people management role
Deep expertise in Machine Identity Management (MIM), PKI, SSL/TLS certificate automation, and SSH key management
Hands-on experience with software development, REST APIs, scripting (Python, PowerShell, or Go), and enterprise integrations
Experience creating Statements of Work, estimating effort, tracking margins, and managing utilization targets
Exceptional verbal and written communication skills
Experience presenting complex technical concepts to C-level executives
Preferred: experience with zero-trust security frameworks and applying Artificial Intelligence in cybersecurity, development, and automation
Preferred: familiarity with DevOps tools, cloud infrastructure (AWS/Azure/GCP), and IAM platforms
Must not require immigration sponsorship; the employer will not sponsor work visas

Benefits

Comp & perks

Restricted stock units may be included
Bonus may be included
Employee benefits are offered (specific benefits not listed)
Reasonable accommodations for qualified individuals with disabilities