Manager, Customer Success Engineering

Palo Alto Networks

. Manage a team driving key technical outcomes, product adoption, and serving as the point of contact for technical and product questions .

Posted 10/3/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical teams to drive customer success and product adoption, with a strong focus on cloud solutions and networking/security technologies. Proven ability to foster collaboration, influence stakeholders, and implement operational improvements to maximize customer value and revenue growth.

Highest-signal resume keywords

Customer Success ManagementCloud Solutions ExpertiseNetworking/Security TechnologiesBusiness Operations ExpertiseLeadership and Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health MetricsFeature Adoption MeasurementTechnical Support ImplementationReport and Dashboard CreationNegotiation and Strategy Implementation

Soft Skills

Empathy for CustomersInspiration and MotivationAnalytical MindsetExcellent CommunicationCollaboration

Tools & Technologies

Google Cloud PlatformMicrosoft AzureAmazon Web ServicesSFDCGainsight

Certifications & Qualifications

Relevant Bachelor’s DegreeEquivalent Military Experience

Industry Keywords

Recurring Revenue Business ModelsCustomer AdvocacyOperational ImprovementTechnical ConsultingSales and Consulting Services

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformSFDC

About the role

Key responsibilities & impact

Manage a team driving key technical outcomes, product adoption, and serving as the point of contact for technical and product questions
Lead Scale and Optimize Engineers in customer best practices, escalations, prescriptive guidance, and technical support
Measure team effectiveness against Customer Health, feature adoption, Consumption, Reference-ability, and Renewals metrics
Ensure customers maximize return on investment by implementing and operationalizing Palo Alto Networks solutions
Attract, hire, retain, and onboard Scale and Optimize Engineers
Foster collaboration across internal teams and the customer lifecycle
Work with Product and Engineering managers on feature requests, enhancements, and opportunities to improve the Scale and Optimize team
Partner with Sales representatives and Renewals managers on opportunities and upsell potential
Increase customer lifetime value through advocacy and reference-ability
Engage with customer stakeholders from management through C-level/influencer
Capture and communicate customer feedback internally
Assess interactions with top customers, including product performance, usage, and support experience
Drive continuous operational improvement, quality management, innovation, and accountability

Requirements

What you’ll need

5+ years experience working in pre-sales, account management, customer success, technical consulting or similar roles related to driving customer success and adoption
Experience with cloud solutions such as Google Cloud Platform, Microsoft Azure, or Amazon Web Services preferred
Ability to inspire others
Ability to manage influence through persuasion, negotiation, and consensus building
Deep understanding of networking/security technologies and experience implementing related solutions
Deep business operations expertise, including SFDC and Gainsight; experience creating reports and dashboards highly preferred
Ideally combined background in post-sales, sales, and consulting services
Strong empathy for customers and passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process-driven mindset
Demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills
Strong leadership skills with validated ability to influence at the highest levels
Demonstrated success in negotiation and strategy implementation
Ability to balance extraordinary service with financial performance, revenue, and profits
Relevant Bachelor’s degree or equivalent experience; preference for computer science or related background or equivalent military experience required
Must be eligible to work without immigration sponsorship; Palo Alto Networks will not sponsor work visas for this position

Benefits

Comp & perks

Restricted stock units may be included
Bonus may be included
Employee benefits are offered (specific benefits not listed)
Remote work arrangement