Practice Lead

Palo Alto Networks

. Own the application, localized adoption, and quality governance of global Center of Excellence methodologies within the designated theater .

Posted 9/25/2026full-timeRemote • MexicoSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud Platform

About the role

Key responsibilities & impact

Own the application, localized adoption, and quality governance of global Center of Excellence methodologies within the designated theater
Establish alignment between Professional Services and Customer Success / Scale & Optimize organizations
Define unified delivery frameworks, joint handoffs, and customer success metrics
Serve as the regional authority and escalation point for complex methodology, scoping, and execution challenges
Enforce and champion a cohesive end-to-end customer journey from initial implementation through long-term account value optimization and expansion
Define and optimize operational ownership boundaries between Professional Services and Customer Success
Design and enforce repeatable, asset-driven execution models leveraging machine learning insights and autonomous AI playbooks
Partner with regional Sales, Customer Success leadership, and GTM executives to align delivery readiness with deal motions and enterprise expectations
Advise on strategic and complex enterprise deals, including technical feasibility, scoping, risk mitigation, and delivery architecture
Capture and synthesize theater-specific insights, product limitations, and regional constraints for Global COE and Product/Engineering teams
Maintain visibility into regional capacity, market demand, and delivery risks
Resolve bottlenecks, skill shortages, and scalability challenges
Lead continuous enablement of Professional Services, Customer Success, and partner organizations
Establish and track delivery quality, methodology adherence, time-to-value, and customer satisfaction metrics
Influence Global COE methodology, Product Engineering roadmap, and regional investment and headcount strategy

Requirements

What you’ll need

10+ years of experience leading large-scale transformational initiatives within enterprise Professional Services, Management Consulting, or Customer Success organizations
5+ years of experience steering enterprise-wide orchestration, strategic operations, business transformation, or executive advisory functions within a high-growth cybersecurity, cloud provider (AWS/Azure/GCP), or enterprise SaaS company
Exceptional capability to influence, build consensus, and drive organizational change across executive teams spanning Product, Engineering, Sales, and Services
Solid understanding of machine learning and Generative AI as applied to security operations
Practical grasp of AI-driven SecOps, including Cortex XSIAM, automated triage/incident orchestration, and security governance and risks associated with enterprise LLM deployments
Proven success building, scaling, and optimizing delivery methodologies, operational governance models, maturity frameworks, and KPIs within complex, matrixed global organizations
Stellar verbal, written, and presentation skills
Ability to translate complex technical and architectural strategies into actionable operational plans for technical engineers and C-suite audiences
Deep technical literacy in modern cybersecurity architectures
Direct experience with Cortex (XDR/XSIAM/XPANSE), Cortex Cloud, and Prisma Cloud, or highly equivalent enterprise EDR/XDR, SIEM/SOAR, and CNAPP solutions, strongly preferred
Must not require immigration sponsorship; the employer will not sponsor work visas for this position

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with disabilities
Equal opportunity employment
Confidential handling of applicant information according to EEO guidelines