Senior Customer Success Architect, Cortex

Palo Alto Networks

. Support clients post-purchase and ensure successful adoption of Palo Alto Networks' solutions .

Posted 9/17/2026full-timeRemote • Colorado • United StatesSenior💰 $142,200 - $229,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Security Operations and Engineering, with a strong focus on customer success and technical support for Palo Alto Networks' solutions. Proficient in scripting, troubleshooting, and optimizing security infrastructures while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

Security Operations ExperienceSIEM/SOAR/SOC/XDR/EDR ExpertiseLinux System AdministrationScripting Proficiency in Python/JavaScriptCloud Technologies Familiarity (GCP/AWS/Azure)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Security OperationsSIEMSOARSOCXDREDRLinux AdministrationPython ScriptingJavaScript ScriptingCloud Technologies

Soft Skills

Strong Communication SkillsCustomer Relationship ManagementCollaborationInfluencing Cross-Functional TeamsAbility to Manage Multiple Tasks Under Pressure

Industry Keywords

Enterprise SecurityIT ProductsSecurity InfrastructureTechnical SupportCustomer Adoption

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformJavaScriptLinuxPython

About the role

Key responsibilities & impact

Support clients post-purchase and ensure successful adoption of Palo Alto Networks' solutions
Drive customer ROI and value
Troubleshoot critical issues
Act as a trusted product subject-matter expert for customer questions and technical requirements
Write scripts and troubleshoot technical issues
Train customers and address other technical requests
Collaborate with product and engineering teams to maximize product value for customers and partners
Translate team technical knowledge into customer-facing articles and guides
Optimize customers' security infrastructure

Requirements

What you’ll need

8+ years experience in Security Operations or Engineering
Experience in SIEM, SOAR, SOC, and/or XDR/EDR environments
Familiarity with cloud technologies and providers such as GCP, AWS, and Azure
Strong understanding of enterprise security and IT products, systems, and processes
Experience with Linux system administration and troubleshooting
Proficiency in scripting with Python and/or JavaScript
Ability to work in a fast-paced, matrixed environment and manage multiple tasks under pressure
Skilled in collaborating with and influencing cross-functional teams
Strong communication skills and ability to build and maintain customer relationships
Experience in customer-facing roles
Applicants must not require immigration sponsorship; the position will not sponsor work visas

Benefits

Comp & perks

Restricted stock units may be included
Bonus may be included
Employee benefits are offered (specific benefits are not listed)