Senior Customer Success Engineer

Palo Alto Networks

. Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges .

Posted 9/15/2026full-timeBrisbane • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced expertise in Certificate Lifecycle Management and Public Key Infrastructure, with a strong focus on driving product adoption and delivering tailored training programs. Proven ability to manage complex customer engagements and collaborate with technical teams to ensure operational excellence.

Highest-signal resume keywords

Certificate Lifecycle Management ExpertisePublic Key Infrastructure KnowledgeCloud Infrastructure ExperienceCustomer Success Strategy DevelopmentAdvanced Training Program Delivery

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cloud InfrastructureNetwork DesignPublic Key InfrastructureCryptographyLDAPActive DirectoryMicrosoft Active Directory Certificate ServicesHSMsAutomation ToolsConfiguration Management

Soft Skills

Consultative SkillsRelationship BuildingInfluencing DecisionsCustomer EngagementCommunication

Tools & Technologies

AWS KMSAzure Key VaultAnsibleTerraformACME Protocol

Industry Keywords

Certificate AuthoritiesDigiCertSectigoLet's EncryptEntrust

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudTerraformVault

About the role

Key responsibilities & impact

Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges
Serve as the go-to expert for Certificate Lifecycle Management and Public Key Infrastructure products
Guide customers through sophisticated integrations and customizations
Proactively communicate new features and best practices
Lead product adoption efforts through in-depth training sessions and customer-tailored workshops
Assess deployment and best-practice gaps and translate them into strategic improvement plans
Ensure customers achieve operational excellence by adopting and optimizing new features
Act as a strategic advisor to stakeholders, including C-suite executives
Manage complex customer engagements and collaborate with account teams on high-touch delivery strategies
Lead customer escalations and coordinate with internal teams for timely resolution
Support successful deployment, automated lifecycle management, and ongoing stabilization of enterprise CLM and PKI solutions
Work with CISOs, CTOs, security, PKI, cloud, network, and other technical teams at major organizations

Requirements

What you’ll need

Bachelor of Science in Computer Science or related Technical Field (or equivalent experience)
5+ years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security
3+ years of experience in a customer-facing or advisory role (such as Customer Success, Consulting, or Support Engineering)
Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs
Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases
Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts
High-level consultative skills, capable of influencing decisions and driving customer success strategies
Knowledge of Public Key Infrastructure (PKI) technology, standards, and implementations
Knowledge of securing Internet applications, including cryptography, standards, and techniques
Knowledge of directory technologies and standards, including LDAP and Active Directory
Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS) (preferred)
Familiarity with Public Certificate Authorities such as DigiCert, Sectigo, Let's Encrypt, and Entrust (preferred)
Hands-on experience with HSMs or cloud-based key management services such as AWS KMS and Azure Key Vault (preferred)
Experience with automation and configuration management tools such as Ansible or Terraform (preferred)
Familiarity with the ACME protocol or other automated certificate issuance standards (preferred)
Applicants must not require immigration sponsorship; the employer will not sponsor work visas for this position

Benefits

Comp & perks

Reasonable accommodations for all qualified individuals with a disability
Equal opportunity employment
Confidential handling of applicant information according to EEO guidelines