Senior Customer Success Engineer, Prisma Access

Palo Alto Networks

. Ensure customers maximize return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions .

Posted 11/9/2026full-timeRemote • ItalySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in implementing and operationalizing Palo Alto Networks SASE solutions, with a strong understanding of networking concepts and customer engagement strategies. Proven ability to manage customer escalations and articulate technical issues effectively to diverse audiences.

Highest-signal resume keywords

Palo Alto Networks SASE Solutions ImplementationNetworking Concepts and Multi-Vendor DevicesRouting Protocols (BGP / OSPF / EIGRP)Remote Access VPN Solutions and Authentication ProtocolsProject Management and Customer Escalation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SASE Architecture UnderstandingNetworking Devices (Routers, Switches, Firewalls)Linux (BASH and Python Scripting)IPSEC, PKI & SSLTCP/IPSAML, SSO, LDAP, RADIUSPerformance Metrics TrackingTechnical SupportConsultingCustomer Success Management

Soft Skills

Customer AdvocacyNegotiationArticulation of Technical IssuesMulti-taskingFast-paced Environment Adaptability

Industry Keywords

Cloud Security Change ManagementGovernanceCenter of Excellence ProgramsCustomer EngagementCISO CollaborationSecurity Architect CollaborationDevOps CollaborationPost-sales SupportPre-sales SupportTechnical Consulting

Tech Stack

Tools & technologies

CloudFirewallsLinuxPythonTCP/IP

About the role

Key responsibilities & impact

Ensure customers maximize return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions
Assist customers in implementing and integrating Palo Alto Networks SASE solutions into their security operations
Provide first-line technical assistance and coordinate and prioritize timely resolutions with engineering teams
Serve as a customer advocate to influence product roadmap and improvements
Coach customers on establishing and managing Cloud Security Change Management, Governance, and Center of Excellence programs
Identify customer risks and work with account teams on mitigation plans or escalation
Understand common customer business challenges and map product features and benefits to their needs
Become the go-to customer expert and subject matter expert for Palo Alto Networks SASE security solutions
Work closely with CISOs, Security Architects, Customer Success Managers, and DevOps teams within mid-to-large enterprises
Track performance metrics including CSAT, renewal rate, upsell/cross-sell lead identification, referenceability, renewal likelihood, adoption, consumption, and customer engagement

Requirements

What you’ll need

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required
Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles
Understanding SASE architecture and value proposition
In-depth understanding of networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Enterprise-level designing/troubleshooting experience in routing protocols (BGP / OSPF / EIGRP)
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and authentication protocols (SAML, SSO, LDAP, RADIUS, etc.)
Knowledge of Linux, including BASH and Python scripting
Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Strong consulting and project management skills
Ability to clearly articulate technical issues to technical and non-technical audiences, executives, and explain their business impact
Ability to multi-task and work in a fast-paced environment
Fluent English and Italian are mandatory
No immigration sponsorship; applicants must not require work visa sponsorship for this position

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with a disability or special need
Equal opportunity employment
Confidential handling of applicant information according to EEO guidelines