Senior Director, AI Center of Excellence

Palo Alto Networks

. Stand up and lead a dedicated AI Center of Excellence .

Posted 9/30/2026full-timeRemote • United StatesSenior💰 $270,000 - $315,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading AI transformation initiatives and building high-performing teams within a SaaS/cloud environment. Proficient in driving alignment across diverse teams and delivering innovative AI solutions that enhance operational excellence and customer outcomes.

Highest-signal resume keywords

AI OperationsPrompt EngineeringAgentic ArchitectureTeam LeadershipStakeholder Influence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AI IntegrationAutomation TransformationWorkflow EfficiencyKPI DeliveryTechnical Services

Soft Skills

Strong CommunicationCollaborationTrust BuildingChange ManagementContinuous Improvement

Tools & Technologies

AI PlatformsEnterprise SoftwareCloud Architecture

Certifications & Qualifications

AI/Machine Learning CredentialsCloud Architecture CredentialsData Science Credentials

Industry Keywords

SaaSHigh-Growth EnvironmentGlobal Services ModelTechnical Transformation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Stand up and lead a dedicated AI Center of Excellence
Partner with Regional Leaders, Support, Product, Engineering, and Sales to create a unified AI integration experience
Drive alignment across teams in the Cortex and Cloud “speedboat” model
Shape delivery innovation and influence product direction
Lead transformation of automation and AI integration into the global services model
Standardize delivery practices, identify risks, and drive data-backed decisions to improve service health
Align Global Customer Support, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes
Represent the AI COE in global forums and advocate for AI transformation insights and regional needs
Lead teams through complex workflow transitions, rapid change, and new AI-driven delivery models
Drive deployment of Agentic initiatives to build, vet, and index specialized agentic workflows
Build, develop, and mentor a high-performing technical organization focused on AI innovation
Upskill team resources in advanced prompt engineering and agentic multi-agent architecture designs
Create a culture grounded in accountability, continuous learning, and operational excellence

Requirements

What you’ll need

10+ years in technical services, AI operations, professional services, or similar roles in a high-growth SaaS/cloud environment
5+ years leading regional or multi-regional teams with functional and matrixed reporting structures
Strong track record delivering against KPIs including deployment speed, workflow efficiency, margin, and utilization
Deep familiarity with AI platforms, prompt engineering, agentic architecture, and enterprise software environments
Experience presenting to and influencing executive stakeholders across Product, Services, Engineering, Sales, and Customer Success organizations
Experience leading specialized teams through technological transformations
Strong communication skills to influence technical and non-technical teams
Proven ability to build trust, develop leaders, and guide teams through ambiguity in rapidly evolving technology environments
Sound judgment in managing escalations and complex AI deployment decisions
Highly collaborative, with a track record of driving alignment and continuous improvement
Ability to travel 20–30% within the North America region, with occasional international travel requirements
Bachelor's degree or equivalent military experience required
Industry-recognized credentials in AI/Machine Learning, Cloud Architecture, or Data Science preferred
Master’s degree or MBA preferred
Must not require immigration sponsorship; employer will not sponsor applicants for work visas

Benefits

Comp & perks

Restricted stock units may be included
Bonus may be included
Reasonable accommodations for qualified individuals with a disability or special need
Immigration sponsorship is not available