Staff Customer Success Engineer – Cortex

Palo Alto Networks

. Guide customers through advanced platform optimization, workflow maturation, and continuous value realization to scale adoption and maximize ROI .

Posted 11/5/2026full-timeRemote • California • United StatesLead💰 $142,200 - $229,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Security Operations, Incident Response, and Security Engineering, with a strong ability to manage customer escalations and communicate complex technical issues effectively. Proficient in cloud technologies and enterprise security solutions, with a focus on optimizing customer workflows and maximizing ROI.

Highest-signal resume keywords

Customer Success EngineeringSecurity Operations (SOC)Cortex XDRAWSCISSP

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Security EngineeringIncident ResponseSIEMEndpoint Detection (EDR/XDR)Security Automation (SOAR)Attack Surface ManagementLinux AdministrationWindows AdministrationScripting (Python, JavaScript, Bash)Cloud-Native Architectures

Soft Skills

Exceptional CommunicationMentoringNegotiationProblem-SolvingCoaching

Tools & Technologies

Cortex XSOARCortex XSIAMCortex CloudPrisma CloudKubernetes

Certifications & Qualifications

CISSPCISMCCSPPCNSCPCSAE

Industry Keywords

Technical SupportSolutions ArchitectureChange ManagementOperational Best PracticesDevOps/CI-CD Workflows

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformJavaScriptKubernetesLinuxPython

About the role

Key responsibilities & impact

Guide customers through advanced platform optimization, workflow maturation, and continuous value realization to scale adoption and maximize ROI
Resolve critical account escalations by aligning Engineering, Product Management, and Support stakeholders
Create repeatable playbooks, reference guides, and best-practice documentation from complex troubleshooting patterns and product nuances
Advocate for customers internally and feed field insights back into product strategy
Mentor team members and lead technical enablement sessions
Serve as product SME for strategic accounts, consulting on technical requirements, architecture, integrations, and long-term security outcomes
Partner with Product, Core Engineering, and Support to prioritize critical customer needs and resolve blockers
Manage escalations, set customer expectations, and communicate progress to leadership
Lead knowledge-sharing sessions, review technical designs, and mentor engineers
Coach key accounts on operational best practices, change management, and architectural alignment

Requirements

What you’ll need

8+ years of experience in customer-facing technical roles, such as Customer Success Engineering, Solutions Architecture, Technical Support, or Consulting
Strong technical background in Security Operations (SOC), Incident Response, or Security Engineering
Solid understanding of core security concepts and workflows across SIEM, Endpoint Detection (EDR/XDR), Security Automation (SOAR), and Attack Surface Management
Practical familiarity with AWS, Azure, or GCP
Working knowledge of Linux and Windows operating systems, system administration, and troubleshooting
Ability to read, write, or evaluate scripts such as Python, JavaScript, or Bash
Demonstrated track record of navigating high-stakes customer escalations, negotiating resolutions, and maintaining trust under pressure
Exceptional communication skills with the ability to articulate complex technical issues clearly to engineering teams and C-level executives
Direct hands-on experience deploying, managing, or supporting Cortex XDR, Cortex XSOAR, Cortex XSIAM, Cortex Cloud, Prisma Cloud, or equivalent enterprise security technologies
Familiarity with cloud-native architectures, Kubernetes, and modern DevOps/CI-CD workflows
Industry certifications such as CISSP, CISM, CCSP, PCNSC, PCSAE, or relevant vendor certifications

Benefits

Comp & perks

Restricted stock units may be included
Bonus may be included
Reasonable accommodations for qualified individuals with a disability or special need