Staff Technical Account Manager

Palo Alto Networks

. Own Technical Health and overall Technical Account Health across the customer portfolio .

Posted 11/5/2026full-timeRemote • United StatesLead💰 $142,200 - $229,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Technical Account Management and Customer Success, with a strong focus on program management, technical troubleshooting, and effective training delivery. Proven ability to mentor teams and drive cross-departmental collaboration to enhance customer outcomes.

Highest-signal resume keywords

Technical Account ManagementProgram ManagementRoot Cause AnalysisCustomer Success EngineeringTraining Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingRoot Cause AnalysisProgram ManagementProject ManagementCustomer Success Engineering

Soft Skills

Excellent Communication SkillsMentoringCollaborationAbility to Work Under PressurePrioritization

Industry Keywords

Technical Account HealthQuarterly Business ReviewsHigh-Touch Account ManagementCustomer OutcomesEscalation Management

About the role

Key responsibilities & impact

Own Technical Health and overall Technical Account Health across the customer portfolio
Manage a demanding customer load through high-touch technical account management and strategic oversight for enterprise clients
Work with district and regional management across Sales, TAC, and Customer Success to drive customer outcomes and lead Quarterly Business Reviews
Serve as a program manager and deliver training to improve internal teams' and clients' capabilities
Attend engineering status calls to stay aligned on product updates, advocate for customer needs, and track technical resolutions
Assist with Root Cause Analyses to resolve high-priority escalations and improve operational stability
Mentor and train staff in high-level technical account management principles

Requirements

What you’ll need

10+ years of experience in Technical Account Management, Customer Success Engineering, Security Operations, or a highly technical customer-facing role
Proven leadership experience mentoring and training teams in high-level technical account management principles and procedures
Strong background in program or project management
Demonstrated ability to design and deliver effective training sessions
Experience coordinating across Customer Success, Engineering, Support/TAC, and technical sales roles
Deep understanding of technical troubleshooting
Experience assisting with Root Cause Analysis (RCAs)
Experience partnering with sales on Quarterly Business Reviews (preferred)
Excellent communication skills and ability to translate complex technical topics to diverse audiences (preferred)
Ability to work under pressure, prioritize tasks, and drive cross-departmental collaboration (preferred)
Applicants must not require immigration sponsorship; the company will not sponsor work visas

Benefits

Comp & perks

Restricted stock units may be included
Bonus may be included
Employee benefits are available (specific benefits not listed)