Technical Account Manager

Palo Alto Networks

. Guide customers through onboarding and drive adoption of Managed Detection and Response services .

Posted 11/9/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $117,000 - $189,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, particularly in driving adoption of Managed Detection and Response services. Proven ability to manage customer relationships, track performance metrics, and advocate for customer needs to influence product development.

Highest-signal resume keywords

Customer Success ManagementTechnical Escalation ManagementCSAT Tracking and ImprovementCybersecurity Industry ExperienceConsulting and Project Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Engagement ProgramsPerformance Metrics ReportingIssue Resolution CoordinationThreat Hunting ServicesManaged Detection and Response

Soft Skills

Excellent Communication SkillsInterpersonal SkillsCollaborative MindsetCustomer-First ApproachHigh Personal Integrity

Industry Keywords

Customer-Facing Technical RolePost-Sales Technical Account ManagementCustomer Success RisksRenewal RatesCustomer Feedback

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Guide customers through onboarding and drive adoption of Managed Detection and Response services
Build and maintain trusted-advisor relationships with customer stakeholders and executive sponsors
Serve as primary customer-support contact and coordinate with engineering teams on issue resolution
Communicate service offerings, updates, and events and gather customer feedback
Advocate for customer needs internally to influence product roadmap and service improvements
Manage and report on CSAT, renewal rates, customer engagement, and other performance metrics
Identify customer-success risks and collaborate with account teams on mitigation plans, escalating as necessary

Requirements

What you’ll need

4+ years of experience in a customer-facing technical role such as customer success, consulting, or post-sales technical account management
Experience managing technical escalations, balancing customer expectations, and negotiating successful resolutions
Experience tracking and improving metrics such as CSAT, adoption, and renewal rates
Excellent communication and interpersonal skills
Preferred: direct cybersecurity industry experience, particularly Managed Detection and Response (MDR) or Threat Hunting services
Preferred: strong consulting and project management skills, with ability to advise senior security leaders
Preferred: experience developing and executing customer engagement programs and playbooks
Preferred: collaborative, customer-first mindset with high personal integrity and accountability
Must not require immigration sponsorship; employer will not sponsor work visas for this position

Benefits

Comp & perks

Restricted stock units may be included
Bonus may be included
Reasonable accommodations for qualified individuals with disabilities or special needs