Technical Support Engineer

Palo Alto Networks

. Deliver technical assistance to customers through troubleshooting, configuration verification, and diagnostics for networking and security issues .

Posted 10/2/2026full-timeUnited StatesJuniorMid-Level💰 $91,100 - $147,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and diagnosing networking and security issues, with a strong foundation in TCP/IP, LAN/WAN, and VPN solutions. Proficient in using diagnostic tools and collaborating with cross-functional teams to enhance customer support and documentation.

Highest-signal resume keywords

TCP/IP NetworkingWireshark Packet AnalysisRemote Access VPN SupportCompTIA Security+ CertificationCloud Computing Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingConfiguration VerificationRoot-Cause AnalysisPacket Trace AnalysisNetwork SecurityRouting/SwitchingVLSMCIDRDHCPNAT

Soft Skills

Customer-Facing SupportPrioritizationCollaboration

Tools & Technologies

AI-Powered Diagnostic UtilitiesAutomated Log AnalyzersMachine-Learning Search ToolsUnix/LinuxWindowsAWSAzureVMware

Certifications & Qualifications

CompTIA Security+

Industry Keywords

Network OperationsNetwork SecurityMulti-Vendor Security AppliancesFirewallsIDS/IPS

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityFirewallsLinuxSwitchingTCP/IPUnixVMware

About the role

Key responsibilities & impact

Deliver technical assistance to customers through troubleshooting, configuration verification, and diagnostics for networking and security issues
Own support cases from initiation through resolution
Isolate faults and perform root-cause analysis while maintaining ticketing-system documentation
Replicate customer network issues and validate configurations by simulating network topologies in a lab environment
Collaborate with support teams, Account teams, QA, and Engineering to report product defects and track issue updates
Document technical findings, configuration steps, and troubleshooting techniques in the internal knowledge base
Use AI-powered diagnostic utilities, automated log analyzers, and machine-learning search tools to improve troubleshooting and reduce resolution time

Requirements

What you’ll need

2–4 years of experience in a customer-facing technical support, network operations, or network security environment
Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical/military experience
Strong practical knowledge of TCP/IP, LAN/WAN, routing/switching, VLSM, CIDR, DHCP, and NAT
Hands-on experience capturing, analyzing, and interpreting packet traces using Wireshark or tcpdump
Practical experience diagnosing and supporting Remote Access VPN solutions, including IPsec and SSL
Foundational understanding of RADIUS, TACACS+, and LDAP
Ability to manage fluctuating support-case queues and prioritize based on severity levels and SLAs
CompTIA Security+ or introductory Cybersecurity Fundamentals certification preferred
Familiarity with virtualization, hypervisors, or cloud computing fundamentals, including AWS, Azure, or VMware architectures preferred
Basic familiarity with Unix/Linux and Windows environments preferred
Exposure to multi-vendor security appliances, firewalls, or IDS/IPS preferred
Must not require new visa sponsorship, including new H-1B petitions
Applicants currently in OPT/CPT status who will require future sponsorship to maintain work authorization are not being considered

Benefits

Comp & perks

Restricted stock units may be included
Bonus may be included
Reasonable accommodations for qualified individuals with a disability or special need