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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in German, both spoken and written, while providing excellent customer support and engaging with families to facilitate purchase decisions. Exhibits a calm and approachable demeanor, ensuring reliable and independent work in a structured environment.
Highest-signal resume keywords
Excellent German CommunicationPhone-Based Customer SupportSales ExperienceCustomer EngagementIndependent Work Style
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Calm DemeanorApproachable MannerReliabilitySales Without Pressure
Industry Keywords
Customer SupportSalesConsultingLead EngagementPurchase Decision
About the role
Key responsibilities & impact- Advise families by phone about PALU and support them through to their purchase decision
- Call leads who have already expressed interest in PALU, for example after ordering color samples
- Re-engage customers who abandoned their purchase and clarify reasons such as size, delivery time, or financing
- Document conversations accurately and comprehensively
- Share insights from conversations with the Product, Website, and Marketing teams
- Provide excellent support to existing customers and encourage referrals
- No cold calling—only conversations with families who have already expressed interest
Requirements
What you’ll need- Excellent German, both spoken and written
- Experience working by phone, whether in sales, support, or consulting
- Enjoy selling without being pushy
- A calm, approachable manner, even when a call becomes challenging
- Independent and reliable work style
- Set, predictable working hours each week
- A plus, but not required: personal experience with young children
Benefits
Comp & perks- Permanent employment contract
- 13 days of annual leave
- Flexible, predictable part-time schedule of approximately 20 hours (+/-) per week
- Remote work
- Fair compensation
- Commission on referred sales
- Thorough onboarding in the product and conversation techniques
