End User Computing Architect

PAM Health

. Serve as the subject matter expert for endpoint and end user computing technologies .

Posted 9/23/2026full-timePlano • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in endpoint and end user computing technologies, with a strong focus on Microsoft Intune, Imprivata EAM, and patch management. Capable of translating business and clinical requirements into effective technical architectures while mentoring and guiding technical staff.

Highest-signal resume keywords

Microsoft Intune / Microsoft Endpoint ManagerImprivata EAM ArchitecturePatch Management and Vulnerability RemediationActive Directory / Entra ID Hybrid IdentityHealthcare IT Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint EngineeringTechnical Architecture DesignConfiguration Standards DevelopmentDevice Management PoliciesApplication Deployment StrategyConditional Access ArchitectureTechnical DocumentationTroubleshooting Complex IssuesRisk-Based Remediation FrameworksDigital Employee Experience Monitoring

Soft Skills

Mentoring and CoachingExcellent Communication SkillsOrganizational SkillsProject Management SkillsAnalytical Skills

Tools & Technologies

Dell Wyse ThinOSIGEL OSITIL Service Management ProcessesAutopilot Zero Touch DeploymentEnterprise Access Management/SSO Platforms

Certifications & Qualifications

Microsoft Certified: Endpoint Administrator AssociateCompTIA Security+Imprivata CertificationIGEL Platform Certification

Industry Keywords

Healthcare ITHIPAA ComplianceClinical WorkflowsIdentity/Authentication TechnologiesEndpoint Security

About the role

Key responsibilities & impact

Serve as the subject matter expert for endpoint and end user computing technologies
Set technical direction and mentor engineering and support staff
Design and maintain policies, configuration standards, and best practices for device management, identity/authentication, and endpoint security
Gather clinical, operational, and business requirements and translate them into technical architectures and solution designs
Research, evaluate, and recommend tools and technologies
Assess existing platforms and recommend configuration or licensing changes
Design Intune compliance policies, configuration profiles, application deployment strategy, and conditional access architecture
Define Imprivata EAM architecture, deployment models, configuration standards, and tap-and-go authentication workflows
Evaluate and select Dell Wyse ThinOS and IGEL OS platforms and define provisioning, configuration, and lifecycle standards
Define patch management and vulnerability remediation policies and risk-based remediation timelines
Define testing strategies and pilot configurations; validate early-stage configurations hands-on and review pilot results for rollout recommendations
Own technical documentation, architecture diagrams, runbooks, and standard operating procedures
Act as final escalation point and technical advisor for complex cross-system issues
Provide hands-on support for complex or business-critical incidents and after-hours/on-call support as needed
Define digital employee experience monitoring strategy and KPIs and drive continuous improvement
Coach, evaluate, develop, and inspire staff
Promote customer service, confidentiality, safety, and PAM Health’s mission and vision

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant work experience
Relevant certifications strongly preferred, such as Microsoft Certified: Endpoint Administrator Associate, CompTIA Security+, or Imprivata/IGEL platform certification
5+ years of experience in endpoint engineering or architecture roles
Deep technical fluency in Microsoft Intune / Microsoft Endpoint Manager through direct hands-on work
Experience developing patch management and vulnerability remediation policy and risk-based prioritization frameworks
Experience evaluating, selecting, and establishing configuration standards for enterprise access management/SSO platforms; Imprivata or comparable platform preferred
Experience selecting and standardizing thin client platforms such as Dell Wyse ThinOS and IGEL OS
Experience translating business and clinical requirements into technical architecture and solution designs
Experience with Active Directory / Entra ID hybrid identity, domain trusts, and conditional access
Healthcare IT experience preferred, including understanding of clinical workflows and HIPAA/regulatory compliance considerations
Deep working knowledge of Microsoft Intune/Entra ID, including compliance policies, configuration profiles, conditional access, and Autopilot Zero Touch Deployment
Strong understanding of Imprivata EAM deployment models and enterprise SSO/authentication architecture
Working knowledge of Active Directory, Entra ID hybrid identity, and domain trust relationships
Knowledge of patch management and vulnerability remediation practices
Ability to design, document, and communicate complex technical architectures and workflow diagrams
Strong analytical and troubleshooting skills for complex, multi-system issues
Excellent verbal and written communication skills
Strong organizational and project management skills
Ability to evaluate emerging tools and technologies and make actionable recommendations
Ability to influence and align technical staff and solutions to established standards without direct line authority
Working knowledge of ITIL service management processes
Willingness and ability to engage hands-on for complex or business-critical incidents and provide after-hours/on-call support

Benefits

Comp & perks

After-hours/on-call support when critical, business-impacting incidents require it
Continuing education and/or involvement with professional organizations
Employee Health requirements and OSHA-required training