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Resource Physician Navigator
PAM Health. Serve as a physician relationship and referral development resource supporting PAM Health hospitals and markets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare admissions processes, payer authorization requirements, and referral management while effectively building relationships with physicians and referral sources. Proficient in delivering high-quality customer service and supporting referral and admission goals across PAM Health markets.
Highest-signal resume keywords
Healthcare Sales ExperienceReferral ManagementPayer Authorization KnowledgeRelationship ManagementCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Referral ManagementPre-Admission AssessmentsMedical Record ReviewMarket Intelligence GatheringAccount Management Systems
Soft Skills
Interpersonal SkillsOrganizational SkillsAdaptabilityCollaboration
Tools & Technologies
PAM Health Information Systems
Certifications & Qualifications
Nursing LicenseTherapy LicenseSocial Work License
Industry Keywords
Healthcare MarketingCensus ManagementCommunity EventsHealth FairsOperational Needs
About the role
Key responsibilities & impact- Serve as a physician relationship and referral development resource supporting PAM Health hospitals and markets
- Maintain responsibility for patient referrals until admission
- Complete on-site, phone, or fax pre-admission assessments
- Review medical records and evaluate pre-certification coverage and admission criteria
- Obtain payer pre-certification and support the admissions process
- Assess admission appropriateness and recommend the appropriate level of care
- Orient patients and families to facility services and provide support and education
- Communicate daily with Admissions departments and facility CEOs to optimize census management and case-finding strategies
- Follow up on pending cases and medical denials
- Provide temporary market support during hospital openings, staffing transitions, census growth initiatives, and operational needs
- Identify and target new referral sources
- Build and maintain relationships with physicians and referral sources
- Market PAM Health programs and services through in-person appointments
- Maintain customer profiles and referral activity in approved account management systems
- Generate leads and referral opportunities through prospecting and relationship management
- Support referral and admission goals for assigned facilities and territories
- Participate in community events, health fairs, networking opportunities, and professional healthcare organizations
- Identify and educate physician and referral sources about PAM Health programs and services
- Schedule and provide educational in-services and presentations
- Coordinate facility tours
- Gather market intelligence and identify partnership and program opportunities
- Coordinate managed care relationship opportunities
- Maintain logs, reports, territory plans, expense reports, and account management updates
- Provide updates on activities, operational barriers, and market trends
- Deliver high-quality customer service while promoting PAM Health's mission and values
- Follow safety, universal precaution, employee health, and emergency procedures
Requirements
What you’ll need- License in nursing, therapy, or social work or significant healthcare experience in marketing preferred
- Computer literate with the ability and desire to enhance skills utilizing PAM Health information systems
- Minimum of two years of experience in healthcare sales and/or marketing
- Prior experience calling on physicians and referral sources preferred
- Strong interpersonal, communication, and organizational skills
- Ability to work independently and adapt quickly to changing operational needs
- Knowledge of healthcare admissions processes, payer authorization requirements, and referral management
- Strong relationship management skills
- Ability to collaborate effectively with corporate and local leadership teams, referral sources, and physicians
- Reliable transportation
- Ability to charge expenses and complete expense reimbursement forms
- Ability to work extended hours and irregular schedules based on operational needs
- Willingness and ability to travel extensively nationally across PAM Health markets throughout the US
Benefits
Comp & perks- Not bonus eligible
- Employee Health requirements for continued employment
- OSHA-required training
- Exempt position