Customer Care Representative, w/m/d

PAMONO | Vintage & Contemporary Design

. Handle inbound customer queries via email and phone (no acquisition) .

Posted 11/3/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on the DACH and Italian markets, utilizing excellent communication skills and proficiency in multiple languages to effectively assist customers and coordinate with various departments.

Highest-signal resume keywords

Degree In EconomicsStrong Proficiency In GermanExperience With SalesforceExcellent Verbal And Written Communication SkillsCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention To DetailCreativityProactivityOrganizedSolution-Oriented Thinking

Tools & Technologies

CRM DatabaseSalesforce

Industry Keywords

Customer QueriesOrder ProcessDACH MarketItalian MarketCultural Interaction

About the role

Key responsibilities & impact

Handle inbound customer queries via email and phone (no acquisition)
Focus on the DACH and Italian market
Find practical and appropriate solutions to customer questions
Assist customers throughout the order process
Communicate with dealers across the globe
Coordinate inquiries with the Support Team and departments such as Content, Trade and Logistics
Update and maintain the CRM database
Collaborate with sister site Chairish
Report to the Team Lead of Customer Care

Requirements

What you’ll need

Degree in Economics, Communications, Humanities, Business Administration, Marketing or related
Strong proficiency in German and English, plus Italian, French or Spanish
Excellent verbal and written communication skills
Ability to interact with customers from diverse cultural and professional backgrounds
Creativity, proactivity and strong attention to detail
Enthusiastic, organized, customer- and solution-oriented thinking
Quick comprehension of issues and their processing/resolution
Capability to work independently and in a team
Desirable: experience in online customer support
Experience with Salesforce

Benefits

Comp & perks

30 days of annual leave
Fully covered mobility (Deutschlandticket) or Wellbeing (Urban Sports Clubs)
Mental health classes, trainings and sessions with OpenUp
Hybrid/Remote working flexibility
Work from abroad fully remote for up to 30 working days per year
Dog-friendly office
Regular get-togethers, company events, drinks and snacks at the office
Ambitious projects with broad scope for co-decision-making
Dedicated international team with a flat organizational structure