Supervisor, Endpoint Services

Pan-American Life Insurance Group

. Define the enterprise endpoint strategy and roadmap across the USA, Latin America, and Caribbean .

Posted 11/4/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise endpoint engineering, including strategy development, lifecycle management, and compliance with security standards. Proficient in leading teams, automating operations, and optimizing endpoint performance across diverse platforms.

Highest-signal resume keywords

Enterprise Endpoint EngineeringMicrosoft Endpoint ManagementEndpoint Vulnerability RemediationEndpoint Lifecycle EngineeringPowerShell Scripting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint ArchitectureApplication PackagingEndpoint PatchingTelemetry and AnalyticsRoot Cause AnalysisConfiguration ManagementAutomationCloud EnvironmentsHybrid EnvironmentsDevice Provisioning

Soft Skills

LeadershipCoachingAnalytical JudgmentCollaborationCommunication

Tools & Technologies

IntuneEntra IDPatch My PCIvanti NeuronsMicrosoft 365Power AutomateMicrosoft Graph APIIT Service Management

Certifications & Qualifications

ITIL FoundationMicrosoft Endpoint Management Certification

Industry Keywords

Endpoint StrategyInformation SecurityComplianceGovernance FrameworksOperational Readiness

Tech Stack

Tools & technologies

AndroidCloudiOSITSM

About the role

Key responsibilities & impact

Define the enterprise endpoint strategy and roadmap across the USA, Latin America, and Caribbean
Establish endpoint engineering standards, policies, and governance frameworks
Align endpoint services with business priorities and Information Security requirements
Evaluate emerging technologies and recommend investments based on value, risk, and cost
Simplify the endpoint toolset, reduce overlapping capabilities, and optimize licensing and costs
Plan endpoint modernization and standardization across regions and device platforms
Lead platform architecture for Intune, Entra ID, Patch My PC, and Ivanti
Oversee design, integration, reliability, and lifecycle management for Windows, iOS, iPadOS, and Android
Review and approve endpoint designs, configuration standards, and engineering initiatives
Provide strategic oversight for application packaging, deployment, patching, and enterprise automation
Use telemetry and analytics to identify configuration drift, reliability issues, and emerging risks
Resolve complex endpoint architecture issues and recommend scalable, preventive solutions
Set Endpoint Services objectives and metrics for reliability, compliance, patching, and device health
Automate preventive remediation and improve endpoint performance and user experience
Coordinate operational readiness with Infrastructure, Network, Identity, Cloud, ITSM, and Applications
Eliminate recurring problems through root cause analysis and permanent engineering fixes
Govern provisioning, deployment, updates, refresh, and secure device retirement
Partner with Information Security to define and implement endpoint security standards
Lead endpoint vulnerability remediation and patching against risk-based priorities
Provide oversight to ensure endpoint platforms and services meet regulatory, audit, and corporate security requirements
Identify emerging endpoint risks and recommend mitigations
Enforce security baselines and correct configuration drift
Provide endpoint audit evidence and deliver remediation plans with Information Security
Supervise endpoint engineers; set goals, assign work, and manage performance and accountability
Coach and develop engineers through feedback, career plans, knowledge sharing, and technical training
Drive proactive engineering and automation to prevent problems and improve the endpoint experience
Partner with Architecture, Procurement, InfoSec, and business stakeholders on priorities and technology decisions
Represent Endpoint Services in enterprise planning and recommend measurable improvements

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Systems Administration, Engineering, or a related field
5+ years in enterprise endpoint engineering and management
Experience leading, supervising, and coaching endpoint teams
Experience developing endpoint roadmaps, automating operations, and delivering vulnerability remediation and compliance in hybrid and cloud environments
Relevant Microsoft Endpoint Management, Microsoft 365, or IT Service Management certification, or equivalent demonstrated experience; ITIL Foundation
Experience with Intune, Autopilot, Entra ID, and cloud-based Ivanti Neurons
Experience with endpoint patching, vulnerability remediation, and InfoSec compliance
Experience with Windows, iOS, iPadOS, and Android Enterprise provisioning and lifecycle engineering
Experience with application packaging, testing, deployment, and patching, including Patch My PC
Experience with PowerShell, Microsoft Graph API, and Power Automate
Fluently bilingual in English and Spanish
Experience with endpoint telemetry and analytics
Root cause analysis and preventive engineering experience
Ability to lead, coach, develop, and evaluate specialized endpoint engineers
Ability to translate business needs into reliable services and improved endpoint experience
Analytical judgment to recommend improvements, simplify tools, reduce overlap, and optimize costs

Benefits

Comp & perks

Competitive compensation package (base salary & bonus)
Comprehensive medical, dental, and vision benefits
401(k)
Paid time off
Tuition reimbursement
Medical and dental coverage effective the first of the month following 30 days of service
Flexible work environment supporting work-life balance through a hybrid work arrangement
Opportunities for professional growth and career development within a global organization