IT Support Specialist

pan-Canadian Pharmaceutical Alliance

. Provide internal IT support and Level 1 troubleshooting for hardware, software, connectivity, and account access issues .

Posted 9/16/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$97,747 - CA$137,711 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, user account administration, and device management, with a strong focus on Microsoft 365 services and compliance standards. Proficient in troubleshooting hardware and software issues while maintaining effective communication and collaboration in a remote work environment.

Highest-signal resume keywords

IT Support ExperienceMicrosoft 365 AdministrationDevice Management with IntuneCybersecurity KnowledgeTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportUser Account AdministrationTroubleshootingDevice ManagementMicrosoft 365Power BIPower AutomateEndpoint SecurityRemote SupportCompliance Standards

Soft Skills

Communication SkillsAttention to DetailTime ManagementCollaborationProblem-Solving

Tools & Technologies

Microsoft IntuneRMM ToolsSharePointTeamsExchange OnlineTicketing SystemsEndpoint DetectionRemote Management ToolsZendeskServiceNow

Certifications & Qualifications

CompTIA A+ITIL FoundationMicrosoft 365 Fundamentals

Industry Keywords

Cybersecurity PrinciplesRegulatory ComplianceProcess MappingWorkflow AnalysisRemote Work Support

Tech Stack

Tools & technologies

AndroidFluxiOSServiceNow

About the role

Key responsibilities & impact

Provide internal IT support and Level 1 troubleshooting for hardware, software, connectivity, and account access issues
Support user account administration, including password resets, group assignments, and permission management in Microsoft 365
Assist with employee onboarding and offboarding by provisioning devices, licenses, and system access
Support device management and compliance using remote management tools such as Intune and RMM tools
Maintain IT asset inventories for hardware, software licenses, and accessories
Provide basic administrative support for SharePoint, Teams, and Exchange Online
Document common issues, solutions, and troubleshooting procedures in the knowledge base
Escalate complex incidents to Level 2 or Level 3 support teams or external vendors
Participate in cybersecurity awareness initiatives and basic endpoint monitoring
Ensure systems meet basic compliance standards
Help develop operational processes and standard operating procedures
Support operational excellence initiatives and provide first-line IT support to remote internal teams
Collaborate with Infrastructure leadership and project teams

Requirements

What you’ll need

College diploma or bachelor’s degree in information technology, business administration, or a related field
More than five years of relevant IT support experience
Experience with Power BI, Power Automate, or low-code automation platforms
Knowledge of cybersecurity principles or participation in a security awareness program
Experience supporting remote work and optimizing virtual collaboration environments
IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals are considered an asset
Professional experience in organizations subject to regulatory or compliance requirements is considered an asset
Knowledge of SIPOC diagrams, process mapping, or workflow analysis is considered an asset
Basic troubleshooting skills for Windows laptops, iOS and Android mobile devices, and peripherals
Experience supporting Microsoft 365 cloud services, including Teams, SharePoint, Exchange Online, and OneDrive
Knowledge of remote support platforms and device management systems, including Intune, Pulseway, and TeamViewer
Knowledge of identity and access management concepts, including multifactor authentication and conditional access policies
Exposure to endpoint security tools, including antivirus and endpoint detection and response solutions
Knowledge of ticketing systems such as Zendesk, Freshservice, Zoho Desk, or ServiceNow
Knowledge of Microsoft 365, including SharePoint, Teams, Word, Excel, Outlook, Planner, and Power Automate
Knowledge of Microsoft Intune, RMM tools, and TeamViewer
Excellent verbal and written communication skills in English
Good verbal and written communication skills in French are considered an asset
Ability to lead meetings and see tasks through to completion
Strong attention to detail, documentation skills, and record-keeping abilities
Strong time-management skills and the ability to work independently in a primarily remote environment
Demonstrated ability to collaborate with other departments and influence without direct authority
Legally authorized to work in Canada
Availability for frequent travel across various provinces and territories, including periodic multi-day overnight trips

Benefits

Comp & perks

Comprehensive group benefits package effective on the first day of employment
Fully remote work environment within Canada
36.25-hour workweek, Monday to Friday, from 9:00 a.m. to 5:00 p.m. Pacific Time
Accommodation available upon request for candidates with disabilities