Patient AR Follow-Up Representative

Panorama

. Contact patients via phone, email, or mail to discuss outstanding balances and arrange payment plans .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient billing processes, including the ability to manage accounts receivable, resolve discrepancies, and communicate effectively with patients. Proficient in utilizing EHR systems and billing software while adhering to HIPAA regulations.

Highest-signal resume keywords

Accounts Receivable ManagementBilling Discrepancy ResolutionEHR Systems ExperienceMedical Billing CertificationInsurance Billing Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableBilling SoftwarePayment ProcessingInsurance ClaimsPatient Account VerificationFinancial ReportingPayment Plan SetupData DocumentationTrend AnalysisProcess Improvement

Soft Skills

Professional CommunicationProblem SolvingTask PrioritizationAttention to DetailCustomer Service

Certifications & Qualifications

CPCCCA

Industry Keywords

Healthcare AdministrationHIPAA CompliancePatient Privacy StandardsBilling InquiriesFinancial Responsibilities

About the role

Key responsibilities & impact

Contact patients via phone, email, or mail to discuss outstanding balances and arrange payment plans
Provide explanations of charges, insurance payments, and patient financial responsibilities
Verify patient account details, insurance information, and demographics
Address inquiries regarding billing statements, insurance claims, and payment discrepancies
Research and resolve billing discrepancies with internal teams
Collect payments and post transactions accurately to patient accounts
Offer and set up payment plans according to organizational policies
Monitor and follow up on missed payment arrangements
Document patient interactions, payment arrangements, and account updates
Generate accounts receivable metrics reports, including collections and outstanding balances
Identify trends in patient account issues and recommend process improvements

Requirements

What you’ll need

High school diploma or GED required
Associate’s degree in Healthcare Administration, Business, or related field preferred
Minimum of 1-2 years of experience in accounts receivable, billing, or healthcare administration
Ability to handle patient billing inquiries with professionalism and clarity
Strong verbal and written communication skills
Ability to identify and resolve billing discrepancies efficiently
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Experience with EHR systems and billing software
Knowledge of insurance billing and payment processes
Familiarity with HIPAA regulations and patient privacy standards
Certification in medical billing or coding (e.g., CPC, CCA) is a plus
Candidates must reside in one of the following states: Colorado, Florida, Kansas, Massachusetts, Michigan, Missouri, New Mexico, Oregon, Pennsylvania, South Carolina, Virginia, Wyoming, Texas, or North Carolina

Benefits

Comp & perks

PTO Accruals Start at 3 Weeks
Comprehensive Medical and Dental Insurance
Company-Paid Optical Allowance
Company-Paid Routine Eye Care
Short-Term and Long-Term Disability Insurances
Educational Allowance
Paid Holiday Program
401K with Company Match