Patient Billing Communications Representative

Panorama

. Answer patient calls before the third ring with a positive and professional demeanor .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage patient communications effectively while maintaining confidentiality in accordance with HIPAA. Proficient in handling billing inquiries and processing payments in a medical office environment.

Highest-signal resume keywords

Customer Service SkillsMedical Billing KnowledgeHIPAA ComplianceMultitasking AbilityComputer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingPatient Record ManagementInsurance VerificationWord ProcessingData Entry

Soft Skills

Positive AttitudeTime ManagementInitiativeCommunication SkillsInterpersonal Skills

Tools & Technologies

Application SoftwareTriage Guide

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient CommunicationConfidentialityOffice Financial PoliciesCall ManagementMedical Office Experience

About the role

Key responsibilities & impact

Answer patient calls before the third ring with a positive and professional demeanor
Verify patient information, contact details, and insurance information
Maintain knowledge of insurance participation and billing requirements, including authorizations, referrals, and escalation procedures
Update patient records and billing information accurately in the system
Answer general billing questions according to established guidelines
Route incoming calls using the provided triage guide
Screen and process telephone calls, voicemails, and emails efficiently
Provide non-medical instructions regarding upcoming office visits and statement balances
Serve as the primary contact for patient billing communications and account-related concerns
Answer questions about insurance billing and office financial policies
Process patient account payments
Provide high-level customer service to patients
Return patient calls and process emails throughout the day
Manage 65+ calls per day after six months of employment
Maintain confidentiality of medical records and patient information in accordance with HIPAA
Maintain the work area
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED
Basic computer skills and application software knowledge
Consistent ability to multitask
Minimum average quality score of 95% after six months of employment
“Unavailable” phone time less than 50 minutes/day
Ability and willingness to take initiative
Positive time management skills
Exceptional attendance and punctuality
Knowledge of English grammar and spelling
Ability to establish and maintain working relations with patients and staff
Above-average customer service skills
Ability to maintain confidentiality of sensitive information and comply with HIPAA
Previous experience in a medical office setting preferred
Word processing/computer experience
Knowledge of a typical office work environment
Previous medical billing or customer service experience preferred
Preferably within commutable distance of Fort Collins, CO or Cheyenne, WY

Benefits

Comp & perks

PTO accruals start at 3 weeks
Comprehensive medical and dental insurance
Company paid optical allowance
Company paid routine eye care
Short term and long-term disability insurances
Educational allowance
Generous paid holiday program
401K with company match
Career growth plans and internal growth opportunities
Tools, training, and empowerment to excel in the role