Patient Communications Representative

Panorama

. Make patient appointments . Verify insurance participation and patient information . Answer phones before the third ring . Provide friendly and positive patient service . Confirm patients’ phone number, address

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient service skills and the ability to manage patient appointments and billing inquiries efficiently while maintaining HIPAA compliance. Proficient in multitasking and utilizing computer scheduling and word processing tools in a medical office environment.

Highest-signal resume keywords

Patient Appointment ManagementHIPAA ComplianceCustomer Service SkillsComputer Scheduling ExperienceMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Word ProcessingComputer SchedulingBilling Information ManagementInsurance VerificationPatient Record Updating

Soft Skills

Positive Time ManagementExceptional AttendanceInitiative TakingInterpersonal SkillsConfidentiality Maintenance

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medical Office ExperiencePatient ServiceInsurance ParticipationCall ManagementOffice Work Environment

About the role

Key responsibilities & impact

Make patient appointments
Verify insurance participation and patient information
Answer phones before the third ring
Provide friendly and positive patient service
Confirm patients’ phone number, address, insurance, and other information
Maintain knowledge of insurance participation and billing requirements
Determine when authorizations or referrals are needed and escalate accounts when appropriate
Update patient records and billing information accurately
Answer general billing and insurance questions
Route calls according to established triage guidelines
Screen and process telephone calls, voicemails, and emails
Provide non-medical instructions about upcoming visits and statement balances
Serve as the primary contact for patient billing communications
Assist patients with account-related concerns
Maintain confidentiality of medical records in accordance with HIPAA
Return patient calls and process emails throughout the day
Maintain the work area
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED
Previous experience in a medical office setting preferred
Word processing/computer scheduling experience
Knowledge of typical office work environment
Previous customer service experience preferred
Knowledge of basic computer skills and application software
Consistent ability to multitask
Minimum average quality score of 95% after six months of employment
“Unavailable” times on phone less than 50 minutes/day
Ability and willingness to take initiative when there is a task that needs to be completed
Positive time management skills
Exceptional attendance and punctuality
Knowledge of English grammar and spelling
Ability to establish and maintain working relations with patients and staff
Above average customer service skills
Ability to maintain confidentiality of sensitive information (HIPAA compliance)
Ability to accurately manage 65+ calls per day after six months of employment
Must currently reside in CO, FL, KS, MA, MI, MO, NM, OR, PA, SC, VA, WY, TX, or NC

Benefits

Comp & perks

PTO accruals start at 3 weeks
Comprehensive medical and dental insurance
Company paid optical allowance
Company paid routine eye care
Short-term and long-term disability insurances
Educational allowance
Generous paid holiday program
401K with company match
Career growth plans
Professional growth opportunities
Employee coaching and interview opportunities for internal openings