Collections Supervisor

Paradigm

. Oversee Collections Department activities, staffing, performance, training, and productivity .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing collections activities, managing accounts receivable, and implementing effective billing procedures while ensuring compliance with HIPAA regulations. Proven ability to mentor and lead teams, enhance productivity, and utilize AI tools for operational efficiency.

Highest-signal resume keywords

Accounts Receivable ManagementMedical Billing KnowledgeStaff Supervision ExperienceData Analysis and ReportingDSO Reduction Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ReconciliationBilling ProceduresCollections ExpertiseData Entry SkillsAnalytical SkillsProblem-Solving SkillsMicrosoft ExcelMicrosoft AccessReporting SkillsConfidentiality Compliance

Soft Skills

Verbal CommunicationWritten CommunicationTeam LeadershipEmployee EngagementPrioritization Skills

Tools & Technologies

AI ToolsMicrosoft Office

Certifications & Qualifications

Associate Degree in Business

Industry Keywords

FinanceCollectionsMedical CollectionsBusiness-to-Business EnvironmentHIPAA Compliance

About the role

Key responsibilities & impact

Oversee Collections Department activities, staffing, performance, training, and productivity
Generate aged Accounts Receivable reports and assign accounts to staff
Create and maintain collection documentation for each client
Identify client-specific issues and review them with the Director, Revenue Management
Generate weekly and monthly reports on aged accounts receivable and outstanding accounts
Identify billing issues, denial trends, short-pay trends, client discrepancies, and short payments
Monitor account status and recommend account adjustments and small-balance write-offs
Reduce DSO across all accounts
Work with the Director, Revenue Management, Billing Department, Accounts Payable, and other departments to resolve aged accounts and payment delays
Review credit requests, PTO requests, absences, and tardiness
Create department policies, procedures, and client-specific processes
Maintain updated client contact lists
Mentor, train, supervise, review, and provide constructive feedback to team members
Ensure team members understand and comply with security requirements and have appropriate IT system access
Maintain confidentiality and integrity of PHI
Utilize AI tools to improve efficiency and output quality
Lead adoption of AI-enabled tools within the team and coach employees on appropriate usage
Foster employee engagement, clarity, accountability, and support
Maintain reliable and predictable attendance
Perform additional duties as directed by management

Requirements

What you’ll need

Associate Degree in business or equivalent
Minimum of four years of proven success in Finance or Collections
Experience supervising staff
Analytical and problem-solving skills
Knowledge of medical billing
Account reconciliation skills
Accurate and comprehensive reporting skills
Excellent verbal and written communication
Understanding of Accounts Receivable and Collections in a business-to-business environment
Data entry skills
Knowledge of billing and collection procedures
Proven success in reducing DSO and collections
Ability to prioritize and manage multiple responsibilities
Advanced knowledge of Microsoft Office, specifically Excel and Access
Medical collections experience preferred
Ability to maintain confidentiality and integrity of PHI in line with HIPAA and internal privacy and information security policies
Reliable and predictable attendance during scheduled work hours

Benefits

Comp & perks

Remote or virtual work arrangement
Customer-first service culture
Training and mentoring opportunities
AI tools and technology adoption support
Employee engagement and support
Opportunities for process improvement and professional development through coaching