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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Workers’ Compensation claims management and implementation, with strong capabilities in project planning, client communication, and cross-functional collaboration. Proficient in utilizing Microsoft Visio, PowerPoint, and SharePoint Online for effective documentation and presentation.
Highest-signal resume keywords
Workers’ Compensation Claims ExpertiseImplementation Project ManagementMicrosoft Visio ProficiencyMicrosoft PowerPoint ProficiencyCustomer-Facing Implementation Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation Project PlanningProcess Flow DevelopmentSolution DesignDocumentation StandardsAnalytical AbilitiesMicrosoft Excel ProficiencyImplementation DiagramsWorkflow DesignRisk IdentificationContinuous Improvement
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationStrong Organizational SkillsPrioritization SkillsProblem-Solving SkillsCustomer-Centric MindsetIndependent Work CapabilityCollaboration Skills
Tools & Technologies
Microsoft VisioMicrosoft PowerPointSharePoint OnlineMicrosoft Excel
Industry Keywords
Enterprise Client ImplementationsInsurance Carrier OperationsThird Party Administrator ModelsEmployer Program StructuresImplementation DocumentationImplementation Status UpdatesCross-Functional TeamsComplex Operating Environments
About the role
Key responsibilities & impact- Lead and manage enterprise client implementations end to end following sales award
- Plan, organize, and manage multiple concurrent implementation initiatives
- Partner with Sales during pre-sale and post-sale activities to gather requirements, validate scope, and support feasibility discussions
- Collaborate with Product, Operations, IT, Data/Analytics, and external partners
- Translate business and claims requirements into scalable implementation designs, workflows, and documentation
- Develop process flows, implementation diagrams, and solution designs using Microsoft Visio
- Create client-facing and internal presentations using Microsoft PowerPoint
- Apply Workers’ Compensation claims expertise to guide design decisions, identify risks, and recommend best practices
- Develop implementation project plans, schedules, and ramp-up strategies
- Serve as a primary client point of contact during implementation
- Create, maintain, and ensure accuracy of implementation documentation
- Leverage SharePoint Online to organize, maintain, and govern implementation documentation
- Ensure seamless transition from implementation to post-implementation Account Management or operational support teams
- Provide implementation status updates covering milestones, dependencies, risks, and resolution plans
- Contribute to continuous improvement of implementation tools, templates, documentation standards, and methodologies
Requirements
What you’ll need- Bachelor’s degree or equivalent Workers’ Compensation experience required
- Significant experience in a Workers’ Compensation claims role required
- Demonstrable understanding of insurance carrier operations, third party administrator (TPA) models, and employer program structures and expectations
- Direct, customer-facing experience implementing Workers’ Compensation products and services required
- Experience supporting or leading implementations for enterprise-level clients in complex operating environments
- Intermediate to advanced proficiency in Microsoft Visio
- Intermediate to advanced proficiency in Microsoft PowerPoint
- Working knowledge of SharePoint Online, including document libraries, version control, and collaboration best practices
- Proficiency in Microsoft Excel and other tools used for tracking, reporting, and documentation
- Strong analytical abilities
- Excellent written and verbal communication skills
- Strong organizational, prioritization, and problem-solving skills
- Customer-centric mindset
- Ability to work independently while collaborating effectively across cross-functional teams
- Combination of remote and on-site work with ability to travel approximately 25%