IT Support Specialist

Paragon Behavioral Health Connections

. Own the support ticket queue by triaging, resolving, escalating, closing, and documenting tickets .

Posted 10/30/2026full-timeLakewood • Colorado • United StatesJuniorMid-Level💰 $75,000 - $83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting hardware and software issues, managing Google Workspace and Microsoft 365 accounts, and ensuring HIPAA compliance. Proficient in incident management, documentation, and communication with nontechnical staff.

Highest-signal resume keywords

Google Workspace AdministrationMicrosoft 365 ManagementHIPAA ComplianceVoIP Phone SystemsNetworking Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesWindows SupportChromeOS SupportNetwork TroubleshootingDevice ManagementScripting BasicsIncident ManagementDocumentationAsset Inventory Management

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsSelf-Directed

Tools & Technologies

Google WorkspaceMicrosoft 365Ubiquiti UniFiApple Business ManagerDialpadFaxage VoIPIT Ticketing System

Certifications & Qualifications

Google Professional Workspace AdministratorCompTIA A+Network+Security+

Industry Keywords

HIPAAProtected Health InformationBehavioral HealthHealthcareMulti-Site Support

Tech Stack

Tools & technologies

DNSiOSMacOSVoIP

About the role

Key responsibilities & impact

Own the support ticket queue by triaging, resolving, escalating, closing, and documenting tickets
Troubleshoot hardware, software, printing, email, and connectivity issues in person and remotely
Guide staff through password resets, 2-Step Verification, passkey setup, and login problems
Write how-to guides and FAQs
Create, modify, suspend, and offboard Google Workspace and Microsoft 365 accounts
Run onboarding and offboarding checklists covering licenses, groups, shared drives, email forwarding, and device return
Audit inactive accounts and remove access when staff leave
Support passkey and MFA rollout
Image, configure, deploy, and retire Windows laptops and Chromebooks
Manage mobile devices through Apple Business Manager and T-Mobile
Set up and support printers, monitors, docking stations, and conference-room equipment
Maintain hardware asset inventory and conduct periodic audits
Securely decommission equipment with drive wiping or destruction documentation
Respond to phishing reports and suspicious logins by containing accounts, resetting credentials, blocking senders, and pulling audit logs
Gather and preserve incident evidence for the Security Officer
Run security reports and flag anomalies
Support HIPAA compliance, including tracking vendor BAAs and assisting with annual risk-analysis evidence
Coordinate internet installs and moves with Comcast/Xfinity, Starlink, and T-Mobile
Perform basic on-site network troubleshooting involving Wi-Fi, switches, and Ubiquiti UniFi
Support Dialpad and Faxage VoIP and fax platforms
Vet new software and browser-extension requests for security, legitimacy, and HIPAA fit
Track software licenses and renewals and maintain systems inventory
Act as day-to-day contact for IT vendors and carriers
Report to the Chief Technology Officer
Work Monday–Friday during business hours, with occasional after-hours maintenance or incident work
Attend the Lakewood office 1–2 days per week and travel to other Paragon sites a handful of times per year

Requirements

What you’ll need

2+ years in an IT support, help desk, or desktop support role
Hands-on experience administering Google Workspace, including Admin console, user management, and device management
Familiarity with Microsoft 365
Comfortable supporting Windows and ChromeOS; basic macOS and iOS
Working knowledge of networking fundamentals: Wi-Fi, DNS, DHCP, and VPN
Working knowledge of VoIP phone systems
Understanding of phishing, MFA/passkeys, least privilege, and device encryption
Familiarity with HIPAA and protected health information (PHI), or ability to complete training within 90 days of hire
Strong written and verbal communication skills for explaining technical steps to nontechnical clinical staff
Organized and self-directed; able to keep tickets, inventories, and documentation current
Valid Colorado driver's license and reliable transportation for office days and occasional site visits
Ability to lift and move equipment up to about 40 lbs
High school diploma or equivalent required
Google Professional Workspace Administrator, CompTIA A+, Network+, Security+, or similar certification preferred
Experience with Ubiquiti UniFi, Apple Business Manager, Dialpad, or an IT ticketing system preferred
Scripting or automation basics, including Google Apps Script or PowerShell, preferred
Prior work in behavioral health, healthcare, or another HIPAA-regulated environment preferred
Experience supporting a multi-site or nonprofit organization preferred

Benefits

Comp & perks

Statewide reach serving communities across Colorado, including rural and frontier areas
Flexible scheduling and work–life balance
Company-paid health, dental, vision, short-term disability, long-term disability, and life insurance
Career growth opportunities, new modalities and specializations, and leadership advancement
401(k) retirement plan
DTO, paid holidays, and sick leave
Colorado FAMLI paid family and medical leave
Mileage reimbursement for site visits
Remote-first work arrangement
Mission-driven work with a team that values the people behind the technology