Process Manager, Global Business Services

Paramount

. Lead the design, optimization, and governance of end-to-end processes within the Global Business Services organization .

Posted 9/17/2026full-timeRemote • New York • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading process design, optimization, and governance within Global Business Services, with a strong focus on compliance, performance metrics, and continuous improvement methodologies such as Lean Six Sigma. Proficient in leveraging automation tools and ERP systems to enhance operational efficiency and support global teams.

Highest-signal resume keywords

Lean Six SigmaProcess ManagementERP SystemsAutomation ToolsCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DesignGovernance StandardsKPI TrackingRoot Cause AnalysisMedia Operation ProcessesInternal ControlsCompliance MonitoringWorkflow OptimizationRPAAI/ML

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsStakeholder InfluenceTeam Leadership

Tools & Technologies

ServiceNowSalesforceOracleWorkflow PlatformsAd Tech Integrations

Industry Keywords

Global Business ServicesShared ServicesFinance ProcessesProcure to PayOrder to Cash

Tech Stack

Tools & technologies

ERPOracleRPAServiceNow

About the role

Key responsibilities & impact

Lead the design, optimization, and governance of end-to-end processes within the Global Business Services organization
Serve as subject matter expert for GBS-aligned processes, including Finance and Media
Define and maintain global process standards, policies, and documentation
Establish governance routines to monitor compliance, performance, and risk
Ensure alignment with internal controls, audit requirements, and regulatory standards
Identify opportunities to streamline workflows, reduce manual effort, and eliminate defects
Lead automation and digitization initiatives using workflow tools, RPA, AI/ML, and ad tech integrations
Partner with product and engineering teams to enhance technology platforms and reporting systems
Define and track KPIs, SLAs, and quality metrics
Drive continuous improvement using Lean Six Sigma and root cause analysis
Benchmark processes against industry standards and best practices
Partner with GBS, IT, and functional leaders to translate requirements into scalable process solutions
Lead change efforts, including training and adoption support for global teams
Advise GBS centers and business units on process execution and optimization
Resolve complex process issues and escalations
Support transitions, migrations, and stabilization of finance activities into GBS centers
Collaborate with technology teams to ensure systems and tools support process design and performance

Requirements

What you’ll need

Bachelor’s degree in business, finance, accounting, or a related field
Strong understanding of end-to-end processes and internal controls
Demonstrated experience with Lean Six Sigma and Kaizen
Familiarity with ERP systems, including Oracle
Familiarity with automation tools, RPA, workflow platforms such as ServiceNow and Salesforce, and/or AI/ML
Experience in a global business services or shared services environment
7+ years of experience working in GBS processing, such as Procure to Pay, Order to Cash, or process management
Experience in media operation processes
Ability to lead cross-functional teams and influence stakeholders in a matrixed environment
Excellent analytical, problem-solving, and communication skills
Willingness to travel as needed

Benefits

Comp & perks

Attractive compensation and comprehensive benefits packages
Generous paid time off
Opportunities for on-site and virtual engagement events
Opportunities to make meaningful connections and build a vibrant community