Commercial Support Analyst

Paraná Banco S/A

. Provide operational and commercial support to Relationship Managers, connecting partners, internal departments, and the sales team .

Posted 10/8/2026full-timeCuritiba • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational and commercial support capabilities, with expertise in managing communication channels, monitoring performance metrics, and ensuring compliance in financial services. Proficient in customer service and relationship management, with a focus on partner engagement and commercial initiatives.

Highest-signal resume keywords

Commercial Support ExperienceCustomer Service SkillsMicrosoft Excel ProficiencyCommunication SkillsPortfolio Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Metrics KnowledgePerformance AnalysisCRM Systems ExperienceDocument ManagementConsultative Support

Soft Skills

Strong Interpersonal SkillsAnalytical AbilityOrganizational SkillsProactive AttitudeTeam Collaboration

Tools & Technologies

Customer Service PlatformsCommercial Management ToolsWhatsApp

Industry Keywords

Financial ServicesBanking Correspondent MarketPayroll-Deductible LendingFGTSFinancial Solutions

About the role

Key responsibilities & impact

Provide operational and commercial support to Relationship Managers, connecting partners, internal departments, and the sales team
Provide consultative support to correspondents through support channels, WhatsApp, and relationship groups
Support commercial initiatives and monitor portfolio performance
Manage the distribution, tracking, and updating of documents, announcements, and commercial information
Manage requests for system access, including new users, account unlocks, changes, and revocations
Support the accreditation and activation of new Banking Correspondents and Exclusive Correspondents
Monitor, communicate, and support sales campaigns
Contribute to the management of communication channels with partners
Monitor official announcements and regulatory, procedural, system, commercial, and product changes
Participate in the organization and execution of commercial events, incentive campaigns, conventions, and roadshows
Support strategic committees and forums by monitoring defined metrics, initiatives, and action plans
Ensure excellence in service, support, governance, and process compliance
Contribute to the growth, engagement, retention, and activation of commercial partners

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Business Administration, Commercial Management, Business Processes, Marketing, Economics, or related fields
Experience providing service to customers or partners, or working in commercial support
Intermediate knowledge of Microsoft Office, especially Excel
Strong verbal and written communication skills
Organization, analytical ability, and a strong sense of priorities
Strong interpersonal skills and ability to work as part of a team
Proactive, consultative, and results-oriented profile
Experience in the financial services, payroll-deductible lending, or banking correspondent market is a plus
Knowledge of commercial metrics and performance analysis is a plus
Experience with CRM systems, customer service platforms, or commercial management tools is a plus
Experience with training, onboarding, or partner development is a plus
Knowledge of payroll-deductible loans, FGTS, and other financial solutions is a plus
Experience managing portfolios and building consultative commercial relationships is a plus

Benefits

Comp & perks

Inclusion: positions are open to everyone, without distinction based on gender, race, color, age, sexual orientation, or ethnicity