Senior CSM, Charter

ParentSquare

. Own a hybrid charter portfolio spanning strategic CMO and EMO networks, single sites, and smaller regions .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within a SaaS environment, focusing on strategic enterprise accounts and high-volume customer relationships. Proven ability to lead onboarding, manage complex implementations, and drive adoption while collaborating across multiple teams.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProject ManagementStakeholder CommunicationK-12 EdTech Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementProject ManagementData IntegrationSystem ConfigurationOnboardingImplementation SupportROI DemonstrationSales PartnershipMulti-Site Implementation

Soft Skills

Clear CommunicationAttention to DetailRelationship BuildingProblem SolvingLeadership

Tools & Technologies

School Communication ToolsIntegration ToolsStudent Information System (SIS)

Industry Keywords

Charter SchoolCMOEMOK-12 EducationSaaS

About the role

Key responsibilities & impact

Own a hybrid charter portfolio spanning strategic CMO and EMO networks, single sites, and smaller regions
Serve as the single point of ownership for medium, large, and enterprise networks across their operating states and regions
Build success plans with large networks, align goals, drive adoption, and demonstrate ROI
Partner with Implementation on large network launches, including data integration and system configuration
Run scaled onboarding for new regions and sites
Lead 1:many programs such as cohorted office hours, product workshops, and virtual user groups
Partner with CS leadership and Charter Sales to identify high-growth networks and use health data to support expansion
Own renewals and retention, resolve escalations, and maintain stakeholder confidence
Lead demos and training as a product expert
Bring customer feedback to Product and other teams to improve the experience
Collaborate with Charter Sales, Support, Implementation, Product, and Finance to deepen relationships, adoption, and advocacy

Requirements

What you’ll need

3+ years in Customer Success or Account Management at a SaaS company
Experience managing both strategic enterprise accounts and a high-volume book of smaller customers
Track record of partnering with Sales on expansion, including growing a single-site or regional relationship into a larger agreement
Experience supporting complex, multi-site implementations
Strong project management skills and ability to prioritize across many accounts at once
Clear, confident communication with executive stakeholders
Strong attention to detail
Charter school, CMO, or EMO experience is a bonus
K-12 EdTech experience, especially with large district implementations, is a bonus
Familiarity with school communication tools, integration tools, or a student information system (SIS) is a bonus

Benefits

Comp & perks

Employer-paid health insurance (including dependent coverage)
An employer-matched 401K retirement savings program from day 1
Paid Parental Leave
Stock options
Health + wellness reimbursements
Generous PTO
15 paid holidays, including your birthday
Fully remote work
Tools and equipment for a home office