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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting technology adoption and user training within sales environments, leveraging Enterprise AI tools to enhance business processes. Strong ability to communicate effectively with stakeholders and translate business needs into actionable requirements.
Highest-signal resume keywords
Enterprise AI ExperienceSales Operations SupportUser Training and OnboardingCommunication SkillsData Sensitivity and Privacy Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology AdoptionBusiness Process ImprovementWorkflow CreationAI Tool ImplementationUser Guidance Development
Soft Skills
Service OrientationTrust BuildingOrganizationFollow-ThroughCuriosity About AI
Tools & Technologies
Commercial ApplicationsAI-Enabled ToolsData Management Systems
Certifications & Qualifications
College Degree
Industry Keywords
Sales SupportCommercial EnablementBusiness ApplicationsUser Feedback TrackingStakeholder Alignment
About the role
Key responsibilities & impact- Understand Sales and Commercial users’ priorities and friction points and recommend technology improvements
- Help users apply Enterprise AI and approved AI-enabled tools to sales tasks
- Develop prompt guidance, trainings, demonstrations, and office hours
- Create and maintain Enterprise AI skills, agents, workflows, and artifacts
- Help users access approved data and surface trends, exceptions, and insights with source context and access controls
- Partner with Parexel Data & Technology on custom development, integrations, requirements, testing, decisions, and rollout
- Provide first-line guidance for assigned commercial applications and route complex issues appropriately
- Support user onboarding, access requests, license and usage coordination, documentation, and communications
- Test user-facing solutions against sales scenarios, gather feedback, and coordinate refinements
- Promote responsible use of data, privacy, security, permissions, and AI outputs
- Track adoption, user feedback, and business outcomes and recommend improvements
- Maintain reusable enablement materials and guidance
Requirements
What you’ll need- Typically 3–6 years of professional experience after completing formal education, ideally in sales support, Sales Operations, commercial enablement, business applications, or a related role
- Strong service orientation and ability to build trust with sales users and explain technology clearly
- Genuine curiosity about AI and commercial technology
- Experience supporting technology adoption, user training, business processes, or day-to-day use of commercial applications
- Strong communication, organization, and follow-through
- Ability to manage several initiatives, keep stakeholders aligned, and close the loop with users
- Good judgment around data sensitivity, permissions, accuracy, and when AI-generated information needs human review
- Comfort translating business needs into clear requirements and collaborating with technical teams
- College degree
- Experience supporting sales, commercial, or business teams in adopting tools or improving processes
- Experience using Enterprise AI or other AI tools, and creating skills, agents, workflows, or examples
- Experience training colleagues, writing user-friendly guidance, facilitating office hours, or providing front-line application support
- Experience partnering with technical teams to clarify business needs, test changes, and support rollout
Benefits
Comp & perks- Health, Vision & Dental Insurance
- Tuition Reimbursement
- Vacation/Holiday/Sick Time
- Flexible Spending & Health Savings Accounts
- Work/Life Balance
- 401(k) with Company match
- Pet Insurance