IT Infrastructure – Operations Manager

Particle Measuring Systems

. Lead the newly insourced Infrastructure and Operations team, setting direction, building internal capabilities, developing talent, and establishing a culture of ownership, accountability, service excellence, and continuous improvement .

Posted 9/18/2026full-timeNiwot • Colorado • United StatesSeniorLead💰 $110,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading IT Infrastructure and Operations teams, with a focus on developing talent, establishing service excellence, and implementing continuous improvement practices. Proficient in managing complex infrastructure technologies, cybersecurity frameworks, and operational KPIs to align with business growth and resilience.

Highest-signal resume keywords

IT Infrastructure ManagementCybersecurity FrameworksService Management Best PracticesOperational KPI DevelopmentTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365AzureActive DirectoryEndpoint ManagementIdentity ManagementNetwork ManagementServer ManagementData Center ManagementFinancial ManagementITIL

Soft Skills

Excellent CommunicationCoaching and MentoringChange ManagementProblem SolvingCollaboration

Tools & Technologies

Collaboration PlatformsCloud TechnologiesDisaster Recovery SolutionsMonitoring ToolsAutomation Tools

Certifications & Qualifications

ISO 27001NISTCIS

Industry Keywords

Operational ResilienceService DeskContinuous ImprovementGovernance RoutinesBusiness Continuity

Tech Stack

Tools & technologies

AzureCloudCyber SecurityITSM

About the role

Key responsibilities & impact

Lead the newly insourced Infrastructure and Operations team, setting direction, building internal capabilities, developing talent, and establishing a culture of ownership, accountability, service excellence, and continuous improvement
Partner with IT leadership and business stakeholders to align infrastructure priorities with business growth, operational resilience, cybersecurity, compliance, and global support needs
Analyze the current technical environment and develop an infrastructure roadmap to improve reliability, scalability, security, user experience, and cost effectiveness across global operations
Provide regular updates, reports, and presentations on infrastructure priorities, operational performance, risks, and improvement plans
Develop measurable team objectives and operational KPIs
Own design, implementation, lifecycle management, and operational performance of global network, server, storage, endpoint, cloud, telecom, and collaboration infrastructure
Establish monitoring, alerting, capacity planning, patching, backup, disaster recovery, and lifecycle management practices
Support the cybersecurity program and oversee cybersecurity policies, procedures, and controls
Lead backup/recovery, disaster recovery testing, vulnerability remediation, patch governance, audit support, and infrastructure risk management
Move the organization from reactive ticket handling to proactive service management through monitoring, root cause analysis, automation, standard work, and recurring service reviews
Build and maintain runbooks, knowledge articles, support procedures, asset inventories, and operational documentation
Lead incident, problem, request, change, and escalation management processes
Own delivery and continuous improvement of infrastructure, service desk, endpoint, and operational support services
Develop and implement service management best practices, processes, and KPIs
Lead compliance initiatives, audits, and assessments; manage and enforce IT policies and procedures
Evaluate and recommend infrastructure, cloud, security, and operations technologies
Manage strategic vendor, contractor, and technology partner relationships
Continuously evaluate processes for improvements in efficiency, quality, and safety

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or a related field
8+ years of progressive IT Infrastructure, operations, service desk, or enterprise technology experience
3+ years leading technical teams or managing infrastructure/operations services
Experience with Microsoft 365, Azure, Entra ID/Active Directory, endpoint management, identity/access management, and collaboration platforms
Experience leading or transforming an internal infrastructure, operations, service desk, or end-user support team, including hiring, coaching, performance management, and capability development
Strong understanding of information security frameworks, standards, and best practices, such as ISO 27001, NIST, and CIS
Knowledge of financial management and budgeting principles
Knowledge of ITIL or other IT service management frameworks
Experience establishing operational KPIs, service level expectations, governance routines, and continuous improvement practices for internal IT services
Ability to design, develop, operate, and manage network, server/storage, security, telecom, data center, unified communications, and other infrastructure technologies
Ability to coach technical staff, set priorities, manage performance, and build role clarity
Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
Background supporting distributed/global locations and time zones
Ability to manage escalation and service expectations across regions
Understanding of business continuity needs in operational/manufacturing settings
Proven ability to lead through change
Ability to exercise discretion and ensure a high level of confidentiality
Experience coordinating support across manufacturing, office, and remote environments

Benefits

Comp & perks

Performance bonus eligible
Health coverage: medical, dental, vision, FSA, onsite clinic (CO employees), life insurance
401(k) retirement plan with company match
Vacation, holiday, and leave policies
Tuition reimbursement
Employee recognition programs
Employee assistance programs