Care Management Operations Coordinator

Partners in Care Foundation

. Support daily operations for Care Management programs, including outreach campaigns, direct referrals, enrollment outcomes, retention, and workflow management .

Posted 10/17/2026full-timeSan Fernando • California • United StatesJuniorMid-Level💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Care Management programs, ensuring compliance and quality service delivery while utilizing data analysis for process improvements. Proficient in stakeholder communication and maintaining accurate records within healthcare and social service environments.

Highest-signal resume keywords

Healthcare ExperienceData AnalysisMicrosoft Office Suite ProficiencySalesforce ExperienceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMetrics AnalysisWorkflow ManagementQuality AssuranceRecord Keeping

Soft Skills

Attention to DetailOrganizational SkillsVerbal CommunicationWritten CommunicationMultitasking

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookSalesforce

Industry Keywords

Care ManagementSocial ServicesCommunity-Based ProgramsHealthcare ComplianceClinical Health

About the role

Key responsibilities & impact

Support daily operations for Care Management programs, including outreach campaigns, direct referrals, enrollment outcomes, retention, and workflow management
Input and manage referral information in internal data systems; follow up on referral disposition in databases and payor platforms
Monitor project progress, alert supervisor to workflow delays, and assist in resolving operational issues
Collaborate with internal teams, external vendors, managed care plan staff, and members to ensure quality service delivery and compliance
Participate in team meetings, trainings, and program-related activities
Maintain accurate records, reports, and documentation for accountability and compliance
Provide customer service to internal and external stakeholders, addressing inquiries and escalating issues as needed
Suggest process improvements using analytics and participate in implementing approved changes
Ensure standards and requirements are met through quality assurance activities

Requirements

What you’ll need

Bachelor’s degree preferred in business, health administration, social work, human services, or related field
Minimum of 2 years’ experience in healthcare, social service programs, or clinical/behavioral health and office settings
Experience with data and metrics analysis preferred
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Experience with Salesforce and/or other health system software/portals preferred
Bilingual skills preferred
Strong attention to detail and follow-through
Excellent organizational, verbal, and written communication skills
Ability to multitask, work under pressure, and adapt to changing priorities
Strong data entry and computer skills
Knowledge of community-based programs and resources
Ability to work independently within established guidelines and checklists
Authorized to work in the United States

Benefits

Comp & perks

Equal opportunity employment
Reasonable accommodations may be made to enable qualified individuals to perform essential functions