Case Management HUB Manager

Partners in Care Foundation

. Oversee day-to-day subcontractor performance against program, contractual, regulatory, and organizational requirements .

Posted 11/6/2026full-timeSan Fernando • California • United StatesJuniorMid-Level💰 $30 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program oversight, care coordination, and compliance monitoring within healthcare and social services. Proficient in evaluating performance trends, managing subcontractor relationships, and implementing quality improvement strategies.

Highest-signal resume keywords

Program OversightCare CoordinationQuality MonitoringSubcontractor Performance ManagementCompliance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationCase ManagementQuality AssuranceOperational ManagementPerformance MonitoringSocial Service NavigationHealthcare OperationsData AnalysisDocumentation StandardsContract Interpretation

Soft Skills

Strong CommunicationFacilitation SkillsCoaching SkillsStakeholder EngagementOrganizational Skills

Tools & Technologies

Electronic Health RecordsCare Management PlatformsData SystemsReporting ToolsMobile Work Tools

Industry Keywords

Medi-CalManaged CareSafety-Net Healthcare SystemsCommunity-Based ProgramsBehavioral Health ServicesHigh-Acuity Member NeedsSocial ServicesHealthcare NavigationCalAIMECM

About the role

Key responsibilities & impact

Oversee day-to-day subcontractor performance against program, contractual, regulatory, and organizational requirements
Monitor adherence to workflows, documentation standards, outreach expectations, engagement benchmarks, assessment timelines, care planning, service coordination, and follow-up expectations
Evaluate performance trends and identify operational, quality, compliance, and service delivery risks
Provide programmatic guidance and technical assistance to subcontractor staff and leadership
Recommend retraining, escalation, corrective action, and performance improvement strategies
Review documentation, reports, and service delivery activity for accuracy, timeliness, quality, and compliance
Support audits, chart reviews, quality monitoring, and corrective action follow-up
Translate contract, regulatory, and operational expectations into workflows, monitoring tools, and performance expectations
Serve as a key contact for subcontractor operational questions, performance concerns, documentation issues, and service delivery barriers
Resolve or escalate issues involving subcontractor performance, member service delivery, cross-functional coordination, documentation, and compliance
Monitor approved performance improvement actions and communicate progress and barriers to leadership
Provide consultation on high-acuity, complex, or high-risk member situations
Support subcontractor staff with care coordination best practices, engagement strategies, and escalation protocols
Assist with operational problem-solving related to member engagement, missed appointments, service access, and coordination barriers
Model motivational interviewing, trauma-informed care, culturally responsive service delivery, and person-centered care coordination
Liaise among subcontractors, program leadership, quality/compliance teams, managed care plans, providers, behavioral health partners, housing providers, and community organizations
Participate in interdisciplinary, partner, subcontractor performance, and program operations meetings
Monitor caseloads, engagement activity, outreach performance, service delivery metrics, documentation timeliness, and other indicators
Use data and reporting tools to identify trends, gaps, risks, and performance improvement opportunities
Prepare or contribute to performance summaries, quality updates, audit responses, and leadership reports
Support accurate tracking and reporting of caseloads, engagement, outcomes, service delivery, and subcontractor performance
Provide programmatic oversight and direction to subcontractors and subcontractor staff

Requirements

What you’ll need

Bachelor's degree in Social Work, Psychology, Public Health, Human Services, Sociology, Gerontology, Healthcare Administration, Business Administration, or a related field
Minimum of two (2) years of experience working in care coordination, case management, managed care, social services, healthcare operations, or community-based programs serving underserved populations with complex medical, behavioral health, housing instability, or social needs
At least two (2) years of program oversight, quality monitoring, vendor/subcontractor coordination, or operational management experience in care management, case management, social services, healthcare, or a related field
Experience working in community-based, field-oriented, hybrid, or multidisciplinary programs
Knowledge of Medi-Cal, managed care, safety-net healthcare systems, social service navigation, and care coordination programs
Ability to interpret program requirements, monitor performance expectations, identify quality or compliance concerns, and recommend operational improvements
Master's degree in a related field (preferred)
Experience with ECM, CICM, Medicare/DSNP, Medi-Cal managed care, CalAIM, care transitions, or related care management programs (preferred)
Experience overseeing subcontractor, vendor, provider network, or partner performance (preferred)
Bilingual and bicultural skills reflective of the communities served (preferred)
Program oversight, operational problem-solving, and performance monitoring skills
Ability to exercise independent judgment, evaluate competing priorities, and recommend appropriate action
Strong understanding of quality assurance, documentation standards, contract expectations, and compliance monitoring
Ability to guide subcontractors and partner teams without overstating direct employment authority
Strong communication, facilitation, coaching, and stakeholder engagement skills
Ability to support teams working with high-acuity and complex member needs
Knowledge of community resources, housing systems, behavioral health services, healthcare navigation, and care coordination best practices
Excellent written and verbal communication skills
Strong organizational skills and ability to manage competing priorities
Proficiency with electronic health records, care management platforms, data systems, reporting tools, and mobile work tools
Reliable transportation may be required for field-based or in-person activities
Ability to lift 5–10 pounds as needed
Authorization to work in the United States

Benefits

Comp & perks

Hybrid work arrangement with remote work, field-based activities, and in-person meetings
Equal employment opportunity
Reasonable accommodations for qualified applicants