Engagement Center Specialist – Contact Center

Partners in Care Foundation

. Interact with customers via inbound or outbound calls, or the Internet, to enroll them in self-management programs .

Posted 10/17/2026full-timeSan Fernando • California • United StatesMid-LevelSenior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in motivational interviewing and customer service, with a strong focus on achieving registration metrics and enhancing customer satisfaction. Proficient in using eSpatial and SalesForce to support community health initiatives and self-management programs.

Highest-signal resume keywords

Motivational InterviewingCustomer Service OrientationSales Closure TechniquesBilingual in Spanish or ArmenianComputer Navigation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Motivational InterviewingSales Closure TechniquesCustomer Registration MetricsData EntryProblem Troubleshooting

Soft Skills

EmpathyCommunication SkillsMulti-taskingDependabilityFlexibility

Tools & Technologies

ESpatialSalesForce

Industry Keywords

Community Health WorkerSelf-management ProgramsCustomer ServiceCustomer SatisfactionFast Paced Environment

About the role

Key responsibilities & impact

Interact with customers via inbound or outbound calls, or the Internet, to enroll them in self-management programs
Use script-based dialogue and motivational interviewing to help customers manage chronic conditions
Register customers in in-person or online self-management programs or mailed tool kits
Maintain knowledge of motivational interviewing, self-management products, procedures, and related issues
Achieve customer registration metrics and maximize registration opportunities on calls
Place and receive customer inquiries, including inquiries requiring deviation from scripts or registration flows
Greet customers courteously and professionally
Listen to customer motivations and concerns, demonstrate empathy, and build rapport
Clarify and confirm customer motivations, requirements, and concerns
Use eSpatial to help customers participate in community workshops
Complete accurate real-time data entry and update customer files
Communicate with individuals and teams to ensure timely, high-quality registrations
Contribute ideas to resolve problems, improve customer service, and increase productivity
Participate in activities improving customer satisfaction and business performance
Provide answers and advice based on customer requirements and profiles
Troubleshoot and analyze registration, service upgrade/downgrade, and disconnect problems
Attend meetings and complete offline duties such as preparing fulfillment packages

Requirements

What you’ll need

High school diploma or equivalent experience
One year of community health worker or customer service sales experience preferred
Strong motivational interviewing and sales closure techniques
Confidence in self-management products and advocate skills
Bilingual in Spanish or Armenian strongly preferred
Strong communication, multi-tasking, and empathic skills
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Preference for individuals who have experience with SalesForce and eSpatial
Ability to learn
Ability to remain calm under pressure and work in a concise, clear and focused manner
Must be flexible with the ability to adapt to changes and think conceptually
Tolerance for repetitive work in a fast paced environment
Ability to work as a team member, as well as independently
Dependable with proficient attention to detail
Authorization to work in the United States