Program Supervisor – Community Supports

Partners in Care Foundation

. Oversee a team of Community Support Coordinators providing referral management and assignments to Network Members .

Posted 10/14/2026full-timeSan Fernando • California • United StatesMid-LevelSenior💰 $70,304 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management and care coordination within healthcare settings, with a strong focus on referral management, data accuracy, and team leadership. Proficient in utilizing technology for data analysis and communication while fostering collaboration among multidisciplinary teams.

Highest-signal resume keywords

Case ManagementCare CoordinationSupervisory ExperienceData Analysis in ExcelBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ManagementData EntryProgram ReportingQuality Incident ReportingWorkflow Streamlining

Soft Skills

Organizational SkillsAttention to DetailAdaptabilityTeam CollaborationVerbal and Written Communication

Tools & Technologies

ExcelSFTPEncrypted EmailEFaxDatabase Management

Industry Keywords

HealthcareCommunity-Based ProgramsSocial NeedsPrivate Duty ServicesMultidisciplinary Teams

About the role

Key responsibilities & impact

Oversee a team of Community Support Coordinators providing referral management and assignments to Network Members
Manage and safeguard protected health information
Guide and supervise CSCs for accuracy, timeliness and follow-through of program referrals and processing
Support the full referral workflow, including intake, review and processing of internal and external referrals
Maintain communication with members, Home Care Organizations, Managed Care Plans staff and internal teams through portals, encrypted email, eFax, referral forms and sFTP
Ensure accuracy of person accounts, ZIP codes and network agency rates in the Partners database
Generate and review program reports and dashboards and follow up on required items
Communicate with Home Care Organizations regarding referral assignments, disposition updates, authorization dates, extensions, modifications and service quality
Create and lead internal and external in-services about Private Duty services
Liaise with internal teams to provide service linkages and support for referrals or Home Care Organizations
Assist with developing and amending program processes to streamline workflows
Conduct weekly data quality checks and maintain required documentation in databases and payor platforms
Attend team meetings, trainings and program-related meetings
Onboard and provide orientation training for new Private Duty network members
Address elevated calls, emails and inquiries and escalate disputes or concerns
Report Quality Incident Reports, APS and grievances and support resolution
Hold weekly team check-ins, monitor performance and goals, approve timesheets and provide annual performance review feedback

Requirements

What you’ll need

B.A. in human development, social work, psychology, counseling, rehabilitation, gerontology, sociology or related field
Minimum of 3 years of experience working in healthcare or multidisciplinary community-based settings providing case management or care coordination services
Minimum of four years of experience working with diverse individuals and families experiencing health related social needs
Minimum of 2-3 years of supervisory experience
Bilingual preferred
Highly motivated with minimal supervision and strong attention to detail
Excellent organizational skills and ability to multitask and work under pressure
Proven track record of identifying opportunities for improvement and implementing solutions proactively
Adaptable, dependable and a team player
Strong verbal and written communication skills
Strong data entry and computer skills experience
Proficiency in Excel, including filtering data, creating spreadsheets, and analyzing data to support billing and operational functions
Knowledge of community-based programs
Ability to work with multidisciplinary teams, clients and their families
Passion for improving the lives of diverse individuals and families experiencing health related social needs
Authorization to work in the United States is requested in the application

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations may be made to enable qualified individuals to perform essential functions