Collections Account Representative

Partners Rental Purchase

. Take and make outbound and inbound phone calls with customers .

Posted 10/6/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to establish payment plans while adhering to consumer-protection rules. Proficient in basic math and capable of working both in-office and remotely.

Highest-signal resume keywords

High School Diploma Or GEDClear Communication SkillsBasic Math ProficiencyFluent SpanishConsumer-Protection Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Confident ConversationActive Listening

Tools & Technologies

High-Speed Internet

Industry Keywords

Outbound CallsInbound CallsPayment PlansDocumentationRemote WorkIn-Office Training

About the role

Key responsibilities & impact

Take and make outbound and inbound phone calls with customers
Listen to customers’ situations and determine what they can realistically afford
Explain options and establish workable payment plans
Accurately document conversations
Follow consumer-protection rules governing the work
Attend four weeks of paid, full-time, in-office training
Work onsite during the first seven weeks, Monday–Friday, 8AM–5PM
After ramp-up, work 50% remotely and 50% in-office, plus one remote evening shift weekly
Work in the office during the last four business days of each month for closeout

Requirements

What you’ll need

High school diploma or GED
Clear, confident conversation with strangers
Comfortable with basic math, mostly percentages
Reliable high-speed internet at home for remote days
Must live in the greater Houston area
Able to commute to the West Houston office
Fluent Spanish is a plus
Work on camera for the entire shift

Benefits

Comp & perks

Paid training
Paid holidays
Paid vacation and sick time (16 days a year for your first 3 years)
Medical, dental, and vision insurance
HSA and FSA
Free confidential counseling through the employee assistance program
401(k)
Company-paid life and AD&D insurance
Disability insurance
Referral bonuses
Employer-supplied equipment
Opportunities for advancement
Fixed schedule
Weekends off
No working Thanksgiving, Christmas, or the Fourth of July; paid holidays
Monthly performance bonus