Account Operations Associate

Passport

. Act as a link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex customer problems .

Posted 9/28/2026full-timeRemote • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management skills and the ability to analyze large datasets to identify trends and solutions. Excels in cross-departmental collaboration and maintaining high customer satisfaction through effective problem-solving.

Highest-signal resume keywords

Project ManagementData AnalysisCustomer Relationship ManagementPattern RecognitionCollaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisPattern RecognitionProject Management

Soft Skills

Natural CollaboratorTeam-First MentalityComposure Under PressureProblem Solving

Tools & Technologies

ZendeskNotionSalesforce

Industry Keywords

Customer SupportCustomer SuccessSupply ChainNPS ScoresAccount Operations

About the role

Key responsibilities & impact

Act as a link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex customer problems
Serve as the first escalation point and main contact after customer issues are identified
Work with daily operations to understand the supply chain and identify shipment-level issues
Collaborate with Customer Success Managers to maintain high NPS scores for brands
Work with Customer Support to triage account-level issues
Help build the Account Operations team from its inception, focusing on project management and cross-departmental problem solving

Requirements

What you’ll need

Strong pattern recognition skills and ability to identify trends and connections by parsing data
Ability to take full ownership of tasks and outcomes and manage projects from inception to completion
Ability to solve novel problems and navigate ambiguity
Team-first mentality and ability to partner with others to find solutions
Natural collaborator with brands and internal stakeholders
Ability to stay composed under pressure and navigate difficult client conversations
Highly organized and comfortable working across multiple platforms and tools
Ability to analyze large datasets and identify common threads
Experience with Zendesk, Notion, Salesforce, or similar systems is a plus, not required