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Technical Customer Service Advisor, French Speaking
Paxton Access Ltd. Serve as the first point of contact for UK and French customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in French and English, providing exceptional customer service and technical support to UK and French customers. Capable of troubleshooting and resolving installation issues while effectively communicating product knowledge.
Highest-signal resume keywords
Fluent In FrenchTechnical Product SupportCustomer ServiceTroubleshootingCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Passionate About Customer ServiceWillingness To Learn
Industry Keywords
Installation IssuesSales ProcessReturns ProcessProduct Range
About the role
Key responsibilities & impact- Serve as the first point of contact for UK and French customers
- Deliver accurate technical product support to French and UK installers or customers via phone, email, or webchat
- Handle sales or returns process requests
- Troubleshoot, diagnose, and resolve installation issues in a timely manner
- Work closely with other Paxton teams to trial and test new products or features
Requirements
What you’ll need- Fluent in speaking and writing French language
- Passionate about providing first class customer service
- Willingness to learn a diverse product range
- Ability to learn about products and technology and confidently communicate with customers
Benefits
Comp & perks- Great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more
- Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield
- Carbon Neutral company
- Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food
- Discounted fitness memberships up to 75% off in your area with GymFlex
- Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team
- Tech, bike, and travel or season ticket loans
- 25-days holiday plus bank holidays, with the option to buy and sell up to 5 days a year
- Recognised as one of the Best Companies to Work for in the UK, by Best Companies™
- Career progression, training and development, and recognition of achievement