Client Account Manager

PayByPhone

. Manage a portfolio of partnership-based client accounts, providing an efficient, responsive service .

Posted 11/5/2026full-timeLiverpool • United KingdomMid-LevelSenior💰 £32,000 - £35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client account management and relationship building, with strong analytical skills to gather and present data effectively. Proficient in using Salesforce CRM and Microsoft Office to manage client portfolios and identify business opportunities.

Highest-signal resume keywords

Client Account ManagementRelationship BuildingAnalytical SkillsSalesforce CRMProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisOpportunity SpottingPortfolio ManagementMarket ResearchCommercial Strategy

Soft Skills

CommunicationCollaborationProblem Solving

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

Parking TechnologyLocal Authority MarketCommercial Projects

About the role

Key responsibilities & impact

Manage a portfolio of partnership-based client accounts, providing an efficient, responsive service
Grow PayByPhone’s presence and transaction volumes in assigned markets against agreed targets
Conduct local area research using data and on-the-ground insight to understand client areas and identify opportunities
Act as a liaison between PayByPhone and strategic partners
Build relationships and coordinate joint activity with strategic partners
Identify and progress new business opportunities
Keep the Salesforce CRM accurate and up to date
Contribute to broader UK Commercial projects as required
Report to the Commercial Director

Requirements

What you’ll need

Experience in client or account management and relationship building, with a commercial, opportunity-spotting mindset
Strong analytical skills: able to gather, analyse and present data clearly and concisely
Experience building and managing external relationships, including with partners
Good working knowledge of Microsoft Office
Familiarity with a CRM such as Salesforce
Experience in parking or technology desirable
Understanding of the local authority market desirable
Project management skills desirable
Educated to degree level or equivalent experience
Ability to manage a portfolio of client accounts independently
Role based in Northern England or Liverpool (Hybrid)

Benefits

Comp & perks

Private Healthcare available to all permanent employees effective Day 1, with no waiting period
Optional dental coverage
Pension scheme with 5% employer contribution
4x life insurance
Professional development, continuous learning, and career progression opportunities
Recruitment process accommodation