Lead Implementation Shared Services Ops – Elevate Implementation

. Supervise operations for the designated team .

Posted 9/25/2026full-timeRemote • United StatesSenior💰 $63,600 - $90,800 per yearWebsite

Key responsibilities & impact

Supervise operations for the designated team
Supervise daily work and delegate assignments
Train, coach, and develop new and existing team members
Facilitate business and team update communications through meetings, 1:1s, and team huddles
Provide input and recommendations on performance management, promotions, terminations, and performance issues
Develop best practices with management to improve team performance
Handle escalated client and departmental issues and determine resolutions
Take appropriate action on employee performance and conduct issues with managers
Conduct quality assessments and evaluations
Meet weekly with teams to review assignments and performance metrics
Resolve escalated client concerns while communicating with Paylocity leadership, executives, and C-level client contacts
Identify improvement areas and recommend supplemental training
Lead training for new and existing team members
Create, update, and maintain training and reference documentation
Act as a technical resource and answer inquiries
Manage incoming workload through queue monitoring, organization, and communication with Implementation Managers, Team Leads, Consultants, and Data Conversion
Update tools and internal training documentation
Perform other assigned duties

What you’ll need

Minimum three years experience in Payroll Implementation required
Bachelor’s degree preferred or equivalent experience
Previous Implementation and/or Implementation internal support experience is strongly recommended
Previous management experience a plus
Previous experience and understanding of Paylocity’s tools preferred
Ability to mentor/coach peers
Strong problem solving/analytical ability
Proficiency in MS Office with strong Excel skills
Ability to sit for extended periods, typically 7–8 hours a day
Ability to operate a computer, use phone systems, type, and use multiple software programs simultaneously
Must be available five days per week during designated work hours
Must work from within the U.S.

Comp & perks