Operational Resilience – Business Continuity Manager

Paymentology

. Develop, implement and continuously improve Paymentology's global Business Continuity and Operational Resilience framework .

Posted 11/6/2026contractRemote • Estonia, Moldova, Slovakia, Slovenia, Serbia, Greece, AzerbaijanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing Business Continuity and Operational Resilience frameworks, with a strong focus on risk assessment, crisis management, and compliance with regulatory standards. Proven ability to lead assessments, coordinate testing programs, and engage stakeholders effectively.

Highest-signal resume keywords

Business Continuity Framework DevelopmentOperational Resilience GovernanceBusiness Impact AssessmentsCrisis Management SimulationsRegulatory Compliance (ISO 27001, PCI DSS, SOC 2)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Continuity PlanningOperational Resilience AssessmentDisaster Recovery PlanningRisk ManagementStakeholder EngagementResilience Testing ProgramsImpact Tolerances DefinitionDependency MappingKPI MonitoringRegulatory Reviews

Soft Skills

Excellent Communication SkillsStakeholder ManagementInfluencing SkillsProactive ApproachSound Risk Judgement

Tools & Technologies

GRC Platforms (Drata, Vanta)Crisis Management ToolsReporting Mechanisms

Certifications & Qualifications

Business Continuity Institute MembershipISO 22301 Certification

Industry Keywords

Financial ServicesBankingFintechPaymentsRegulatory Environment

About the role

Key responsibilities & impact

Develop, implement and continuously improve Paymentology's global Business Continuity and Operational Resilience framework
Establish resilience governance, policies, procedures and reporting mechanisms
Identify important business services and define impact tolerances, recovery priorities and resilience requirements
Assess resilience maturity, identify gaps and drive improvements
Lead Business Impact Assessments and map critical services, processes, technology components, third-party dependencies, teams and locations
Develop and coordinate resilience testing programmes, tabletop exercises, crisis simulations and technical recovery exercises
Assess disaster recovery plans, runbooks and recovery capabilities against business requirements
Document testing outcomes, identify weaknesses and track remediation actions to closure
Develop and maintain the global crisis management framework, escalation procedures and response arrangements
Coordinate responses to major incidents and operational disruptions
Ensure continuity plans address critical operations, alternative working arrangements, employee safety and customer service continuity
Maintain resilience risk and remediation registers
Support regulatory alignment, client audits, due diligence, RFPs and regulatory reviews
Contribute to ISO 27001, PCI DSS and SOC 2 compliance initiatives
Build stakeholder relationships across Security, Technology, Operations, Risk and business teams
Define and monitor resilience KPIs and KRIs
Prepare reports for senior leadership and translate complex risks into practical recommendations
Support senior stakeholders in assessing residual risks and remediation priorities

Requirements

What you’ll need

5+ years of experience in a strategic Business Continuity, Operational Resilience or related role
Experience ideally within financial services, banking, fintech, payments or another highly regulated environment
Proven experience designing and implementing Business Continuity and Operational Resilience frameworks
Strong practical knowledge of Business Impact Assessments, important business services, impact tolerances, dependency mapping and recovery prioritisation
Hands-on experience developing and coordinating resilience testing programmes, business continuity exercises and crisis management simulations
Familiarity with FCA Operational Resilience, DORA, ISO 22301 or equivalent international regulatory and industry standards
Ability to understand and challenge technical disaster recovery assumptions
Strong programme and project management skills
Sound risk judgement and ability to prioritise requirements and escalate significant resilience risks
Excellent stakeholder management, influencing, written and verbal communication skills
Experience supporting audits, client due diligence, regulatory reviews and resilience assurance activities
Independent, proactive and hands-on approach
Experience with GRC platforms such as Drata, Vanta or equivalent solutions would be advantageous
Professional qualifications or membership of the Business Continuity Institute or equivalent bodies would be beneficial
Excellent written and verbal communication skills in English
Ability to issue invoices as an independent contractor
Ability to pass credit, education, sanction and enforcement, employment, criminal and identity checks
Legal authorisation to work in the current country of residence without visa sponsorship or additional work authorisation

Benefits

Comp & perks

Diverse, global team environment
Equal opportunity and inclusive workplace
Opportunity to contribute to meaningful work across markets and functions
Independent contractor compensation paid monthly in US dollars
Global work involving collaboration across markets and functions