Head of KYC Product

Paysend

. Own the product strategy, roadmap, and delivery of customer verification and onboarding flows across consumer, cards, and white-label products .

Posted 11/10/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in KYC and identity verification product management, with a strong focus on regulatory compliance, automation, and cross-functional collaboration. Proven ability to lead teams, manage vendor relationships, and drive strategic initiatives to enhance customer onboarding and verification processes.

Highest-signal resume keywords

KYC Product ManagementIdentity VerificationRegulatory ComplianceAutomation and AI IntegrationVendor Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KYCCDD/EDDAML/TFSQLBI DashboardsRisk-Based ApproachesPEP ScreeningSanctions ScreeningAutomation WorkflowsDecision Support

Soft Skills

Clear CommunicationCross-Functional CollaborationMentoringPrioritizationTrade-Off Thinking

Tools & Technologies

Customer Messaging ToolsTicketing ToolsIdentity Verification VendorsAI AgentsOperational Workflows

Industry Keywords

FintechPaymentsBankingWhite-Label ProductsCard IssuingComplianceFinancial CrimeOperational ServicesCustomer SupportGovernance

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the product strategy, roadmap, and delivery of customer verification and onboarding flows across consumer, cards, and white-label products
Lead the KYC and Verification product area as objective owner
Build the end-to-end verification journey, including PEP and sanctions screening, tiered KYC, full identification, and enhanced due diligence
Implement KYC/Screening providers and build in-house verification and screening solutions
Deliver back-office operational services supporting verification through Customer Support
Own KYC objectives, initiatives, key results, business cases, requirements, releases, and impact reviews
Define and track verification KPIs, including completion time, approval and rejection rates, stage drop-off, document requests, manual reviews, KYC contacts, CSAT, and cost
Lead AI-powered KYC strategy, including build-versus-buy decisions, AI agents, investigator workflows, and risk-based verification
Own the verification vision and prioritised roadmap across markets
Translate regulatory changes into clear, shippable product requirements
Manage identity verification vendors, tenders, migrations, commercial terms, quality, and coverage
Reduce customer friction and support contacts while maintaining financial crime controls
Automate verification, antifraud, status communications, routine case resolution, and escalation workflows
Design and deliver product-specific and market-specific KYC/Screening flows
Embed verification into the operational layer for white-label partners
Collaborate with Engineering, Compliance, FinCrime, Customer Support, Operations, partners, schemes, and licence holders
Chair a weekly cross-functional KYC governance forum
Build and mentor the KYC product team
Own outcomes and escalate material risks early
Achieve defined 3-, 6-, and 12-month KYC roadmap, dashboard, automation, risk-framework, team, and operational-console objectives

Requirements

What you’ll need

Significant product management experience in KYC, identity verification, onboarding or financial crime in fintech, payments or banking, including ownership of a function or team
Strong understanding of KYC, CDD/EDD, AML/TF, sanctions and PEP screening, source of funds and risk-based approaches
Understanding of how regulation in the UK, EEA, UAE, Canada, and the US translates into product requirements
Proven record of owning outcomes through OKRs, with clear prioritisation and trade-off thinking
Experience selecting, integrating and managing identity verification vendors, including RFPs and migrations
Hands-on experience with automation or AI in operational workflows, such as LLM agents, case summarisation or decision support, and the oversight they need
Comfortable with SQL and BI dashboards to define metrics, diagnose funnels and measure impact
Experience working with Compliance, FinCrime and Operations teams, and supporting audits or regulatory reviews
Clear communication and documentation, able to explain decisions to technical, non-technical and executive stakeholders
Experience with white-label or partner programmes and their operational and compliance requirements
Experience with card issuing and scheme requirements (Visa, Mastercard) related to verification
Familiarity with customer messaging and ticketing tools, and with how support and FinCrime operations run day to day
Experience building or scaling a first line of defence or operations function

Benefits

Comp & perks

Opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies
Opportunity to shape solutions, challenge the status quo, and see results firsthand
Collaboration with talented colleagues from diverse backgrounds and disciplines
Fast-growing global fintech environment
Culture encouraging experimentation, action, curiosity, and continuous improvement