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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Helpdesk support, incident management, and log analysis, with a strong understanding of network operations and customer service. Proficient in both Chinese and English, capable of delivering technical solutions and handling customer inquiries effectively.
Highest-signal resume keywords
IT Helpdesk SupportIncident ManagementLog AnalysisCCNA CertificationNetwork Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Log AnalysisIncident ManagementProblem ManagementChange ManagementBasic Networking
Soft Skills
Interpersonal SkillsPresentation SkillsCustomer ServiceSelf-MotivatingAbility to Work Under Pressure
Certifications & Qualifications
CCNA
Industry Keywords
IT Service ManagementCPE EquipmentNetwork SecurityPerformance Utilization
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Support the operation team on log analysis, remote diagnosis and restoration works on established Services
- Be responsible for the IT Helpdesk support such as incident management, problem management, and change management
- Perform preliminary log analysis on security events and incidents
- Deliver technical support services and solutions on customer’s CPE equipment capacity, performance and utilization
- Handle customer enquiry on network security event and incident as well as performance of their CPE equipment issue
Requirements
What you’ll need- Bachelor Degree in Electronics, Computer engineering or related disciplines
- Good understanding in handling servers or network operations
- Good understanding of the IT service management process is desirable
- Knowledge in Basic networking
- Professional certifications such as CCNA are preferred
- Good interpersonal and presentation skills, and have a mature, dedicated and self-motivating attitude
- Good customer services and able to work under pressure
- Proficiency in spoken and written in both Chinese and English
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PCCW Website LinkedIn All Job Openings 10,000+ employees 📡 Telecommunications 🤝 B2B 👥 B2C Telecommunications
- B2B
- B2C PCCW is a Hong Kong-based telecommunications company that provides a wide array of services including fixed-line and mobile telecommunications, broadband, and television broadcasting. It is known for its innovative solutions and is a leading player in the telecom industry, serving both consumer and business markets with a commitment to leveraging technology to enhance communication services. Project Officer Job not on LinkedIn 🔥 1 hour ago 🏢 Hong Kong – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Project Officer 👻 Ghost score 10% 🗣️🇨🇳 Chinese Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Support the operation team on log analysis, remote diagnosis and restoration works on established Services
- Be responsible for the IT Helpdesk support such as incident management, problem management, and change management
- Perform preliminary log analysis on security events and incidents
- Deliver technical support services and solutions on customer’s CPE equipment capacity, performance and utilization
- Handle customer enquiry on network security event and incident as well as performance of their CPE equipment issue 🎯 Requirements
- Bachelor Degree in Electronics, Computer engineering or related disciplines
- Good understanding in handling servers or network operations
- Good understanding of the IT service management process is desirable
- Knowledge in Basic networking
- Professional certifications such as CCNA are preferred
- Good interpersonal and presentation skills, and have a mature, dedicated and self-motivating attitude
- Good customer services and able to work under pressure
- Proficiency in spoken and written in both Chinese and English Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs