Customer Success Manager

PCI Pharma Services

. Create, refine, and implement customer engagement strategies supporting onboarding and continued use of the pci|bridge platform .

Posted 11/11/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement strategies and training for the pci|bridge platform, with a strong understanding of PCI's business and B2B activities. Proficient in adhering to PCI, cGMP, and GCP policies while effectively presenting information and managing relationships.

Highest-signal resume keywords

Customer Engagement StrategiesPCI, cGMP, and GCP ComplianceTraining and SupportIntermediate Computer SkillsFull Professional Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementData AnalysisTechnical Instruction InterpretationMathematical SkillsComplex Computer Tasks

Soft Skills

Time ManagementAttention to DetailOriginal ThinkingCreativityPositive Attitude

Tools & Technologies

Pci|bridge Platform

Industry Keywords

B2B ActivitiesUser Utilization MetricsDemos and WorkshopsProject ManagementSteering Committee Meetings

Tech Stack

Tools & technologies

Google Cloud Platform

About the role

Key responsibilities & impact

Create, refine, and implement customer engagement strategies supporting onboarding and continued use of the pci|bridge platform
Meet regularly with customers and/or project management in person or virtually to conduct demos, workshops, and pci|bridge training
Establish relationships with existing customer contacts for training and support
Highlight new features and capabilities to customer and internal users throughout the year
Develop a strong understanding of PCI’s business and common B2B activities to explain and deploy pci|bridge in context
Participate in new feature demos from the development team
Drive user utilization metrics and new project onboarding with sales and project management
Partner with pci|bridge product and marketing teams to identify messaging opportunities and feature or training development needs
Execute demos for sales with prospective clients
Participate in steering committee meetings and report user enablement progress to management and team members
Partner with project management to understand PCI customer and internal-user needs
Follow PCI, cGMP, and GCP policies, procedures, and rules
Perform other duties assigned by the Manager/Supervisor

Requirements

What you’ll need

Associate's Degree in a related field and/or 1-3 years related experience and/or training
College Level Mathematical Skills
Intermediate Computer Skills, including ability to perform more complex computer tasks and knowledge of various computer programs
Full Professional Proficiency: ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs
Very High Reasoning: ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in math or diagram form and deal with several abstract/concrete variables
Ability to work independently and/or as part of a team
Ability to display original thinking and creativity
Ability to display excellent time management skills
Ability to demonstrate attention to detail
Ability to effectively present information to various groups of people
Ability to maintain a positive attitude and relationships
Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, and rules
Ability to work overtime and/or weekends as required
Ability to travel to customer and/or other PCI sites as required

Benefits

Comp & perks

Equal Employment Opportunity/Affirmative Action employer
Inclusive workplace committed to fairness, respect, and equal opportunity
Opportunities to belong and grow within the PCI community