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Construction Technology Analyst
PCL Construction. Resolves user-reported problems using available tools and following procedures and policies for handling support cases .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in problem-solving, technical training, and support for technology solutions in district office and construction site environments. Proficient in managing server resources and ensuring optimal operation while effectively communicating with stakeholders.
Highest-signal resume keywords
Bachelor's Degree In Computer Technology5 Years Of Progressive ExperienceProblem-Solving SkillsTechnical Training DeliveryChange Management Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Effective Verbal CommunicationEffective Written CommunicationOrganizational SkillsTime Management SkillsResults-Oriented
Industry Keywords
User-Reported ProblemsProblem-Management DatabaseTechnical SupportStakeholder RelationshipsDistrict Jobsite Setup
About the role
Key responsibilities & impact- Resolves user-reported problems using available tools and following procedures and policies for handling support cases
- Performs district jobsite setup and turndown, including remote support
- Creates and delivers technical training and other knowledge resources
- Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation, and responds to issues
- Accurately and promptly logs problems and resolutions in the problem-management database
- Assists other team members with technical issues
- Actively seeks out issues, problems, and opportunities, and creates solutions
- Solicits feedback from operational project teams to identify innovations, challenges, and issues
- Provides implementation support on corporate and regional initiatives
Requirements
What you’ll need- Bachelor’s degree or diploma in computer technology or a related discipline
- 5 years of progressive experience in a related field
- Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely
- Intermediate problem-solving and troubleshooting skills
- Organizational and time management skills, with the ability to multitask and prioritize own work and delegate simple tasks
- Results-oriented and able to drive deadlines
- Knowledge of change management methodologies an asset
- Ability to establish and maintain effective stakeholder relationships
Benefits
Comp & perks- Employee ownership opportunities that build long-term value
- Annual discretionary performance bonuses
- RRSP, TFSA, Pension Contribution Options
- Flexible medical, dental and vision benefits
- Prescription drug coverage and virtual care services
- Life, AD&D and disability insurance
- Paid parental leave and family care support
- Health and lifestyle spending account options
- Mental health and wellness support, including Employee Assistance Programs
- Career growth pathways, leadership development and mentorship programs
- Access to world-class training through PCL's College of Construction and professional development courses
- Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions