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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in PCRS administration and consultative business solutions, with a strong focus on SaaS implementations and customer engagement. Capable of analyzing business operations to recommend effective solutions and drive product adoption.
Highest-signal resume keywords
PCRS Administration ExpertiseSaaS Implementation ExperienceBusiness Analysis and DocumentationUser Acceptance Testing (UAT)Automobile Finance and Insurance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements AnalysisProject Analysis DocumentationTest Plan DevelopmentOperational AssessmentConsultative Solutions Delivery
Soft Skills
Customer CollaborationProblem SolvingEffective Communication
Tools & Technologies
Content Management SolutionsInsurance Administration Systems
Industry Keywords
Professional ServicesSaaSAuto IndustryAfter-Market Warranty ServicesInsurance Industry
About the role
Key responsibilities & impact- Lead planning and design workshops
- Educate customers on PCRS
- Collaborate with clients on key decisions and drive best practices
- Provide consultative business solutions and product adoption support
- Solve business challenges and gaps
- Deliver in-person and virtual consultative sessions with customers
- Analyze business operations and methodology to develop best practices
- Recommend solutions for customer pain points, gaps, needs, and goals
- Conduct user acceptance testing with customers
- Perform post-implementation operational assessments to drive product adoption and improve business operations
- Demonstrate subject matter expertise in the PCRS administration platform for end-to-end customer business operations
- Produce project analysis documentation, including business requirements, scope matrices, use cases, sequence diagrams, future state proposals, and UAT plans
- Meet regularly with the project team to review deliverables and deadlines
- Develop and execute test plans
- Support system conversions, upgrades, and enhancements
- Maintain an 80% or higher utilization rate within Professional Services
Requirements
What you’ll need- Bachelor's degree in business administration, Information Technology, or a comparable field
- 2-4 years of demonstrable experience as an Application Consultant at a SaaS company in Professional Services
- Experience working in all facets of enterprise level SaaS implementations
- Prior experience in the auto industry, specifically with after-market warranty services
- Strong knowledge of automobile finance and insurance industry is a strong plus
- Broad knowledge of insurance administration systems and other business applications, content management solutions
- Must be able to travel to client meetings; up to 5-10%
- Although the role is open to remote candidates, PCMI can only hire employees in AL, CT, FL, GA, IL, KY, LA, MA, MI, MO, NC, NE, NH, NM, OH, PA, SC, TX, or WI
Benefits
Comp & perks- Health, Dental & Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short & Long Term Disability Insurance
- Company-paid Life Insurance
- Voluntary Life Insurance
- Voluntary Accident Insurance
- Employee Assistance Program
- 401k with generous Company Match
- Commuter Benefits
- Paid Time Off accrued per pay period
- 10 Paid Holidays
- Paid Parental Leave
- Professional Development Opportunities
- Employee Events
- Wellness Programs
- Employee Discount Programs