Vice President, Operations

PCMI

. Define and communicate the strategy, operating model, and long-term vision for the Operations organization .

Posted 10/23/2026full-timeUnited StatesLead💰 $230,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining operational strategies and managing P&L for Professional Services within a software or SaaS environment. Proven ability to lead high-performing teams and drive customer success through effective implementation and delivery methodologies.

Highest-signal resume keywords

P&L OwnershipProfessional Services LeadershipFinancial AcumenSoftware Implementation LifecycleCustomer Success Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AdministrationFinancial ManagementRevenue ReportingMargin OptimizationOperational Strategy DevelopmentPerformance MeasurementService Offering DevelopmentDelivery MethodologiesOrganizational TransformationSaaS Implementation

Soft Skills

Executive PresenceInfluencing SkillsTeam BuildingCommunication SkillsCustomer-Focused Mindset

Tools & Technologies

Enterprise SaaS PlatformsProject Management ToolsFinancial Planning and Analysis (FP&A) Tools

Certifications & Qualifications

MBA or Advanced Degree in Business or Technology

Industry Keywords

Professional ServicesSoftware IndustrySaaSClient SuccessOperational Model

About the role

Key responsibilities & impact

Define and communicate the strategy, operating model, and long-term vision for the Operations organization
Develop and present the annual operations business plan, including headcount, revenue, margin, and investment targets
Serve as executive sponsor for major organizational initiatives, including methodology overhauls, tool implementations, and operating model changes
Own measurement and optimization of the Support and Professional Services P&L
Report revenue, cost of delivery, gross margin, and contribution margin
Partner with Finance FP&A on key metrics and align the Professional Services business view with Finance
Champion a customer-first culture focused on client success
Partner with Sales and Account Management to position Operations as a strategic differentiator in the sales process
Represent Operations in go-to-market readiness activities for new features and products
Partner with Customer Success to design post-implementation handoff processes that protect retention and expansion
Ensure Support, project management, and implementation delivery teams operate in tight coordination
Ensure the Operations organization scales while maintaining quality and profitability

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Technology or related field or equivalent work experience
MBA or advanced degree in Business, Technology, or a related field, preferred
12+ years of experience in professional services
At least 5 years in a senior leadership role with P&L ownership
Demonstrated success leading and scaling a Professional Services organization at a software or SaaS company
Proven track record of building and developing high-performing leadership teams
Strong executive presence with the ability to influence at the C-suite level, internally and with customers
Deep understanding of software implementation lifecycle, delivery methodologies, and Professional Services operating models
Experience managing a hybrid or matrixed organizational structure
Financial acumen with demonstrated ability to manage to revenue, margin, and utilization targets
Experience leading Professional Services through rapid growth or significant organizational transformation, preferred
Familiarity with enterprise SaaS platforms and implementation ecosystems, preferred
Experience building or launching new service offerings, such as managed services, advisory, or training, preferred
Remote candidates must reside in one of: Alabama, Connecticut, Florida, Georgia, Illinois, Kentucky, Louisiana, Massachusetts, Michigan, Missouri, North Carolina, Nebraska, New Hampshire, New Mexico, Ohio, Pennsylvania, South Carolina, Texas, or Wisconsin
Candidates located in the Chicagoland area must work from the Park Ridge, Illinois office 2 days per week

Benefits

Comp & perks

Health, Dental & Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short & Long Term Disability Insurance
Company-paid Life Insurance
Voluntary Life Insurance
Voluntary Accident Insurance
Employee Assistance Program
401k with generous Company Match
Commuter Benefits
Paid Time Off accrued per pay period
10 Paid Holidays
Paid Parental Leave
Annual Bonus Program
Professional Development Opportunities
Employee Events
Wellness Programs
Employee Discount Programs
Remote work options
Immediate benefits enrollment from the first day of employment
Office in Park Ridge, IL with convenient location to Blue Line