Director, Enterprise Process Management

PCS Retirement

. Define, document, manage, measure, and optimize end-to-end business processes and data governance frameworks .

Posted 9/18/2026full-timeRemote • United StatesLead💰 $165,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process management and data governance, utilizing methodologies such as Lean, Six Sigma, and Kaizen to drive continuous improvement and measurable business outcomes. Proficient in leading cross-functional teams and managing change initiatives while ensuring effective communication and stakeholder engagement.

Highest-signal resume keywords

Process ManagementData GovernanceLean MethodologySix SigmaChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementRoot-Cause AnalysisGap AssessmentProcess MappingCost Benefit AnalysisKPI DefinitionSLA MonitoringWorkflow OptimizationPerformance MeasurementBusiness Analysis

Soft Skills

Excellent CommunicationStakeholder ManagementAnalytical SkillsProblem-Solving SkillsOrganizational Skills

Tools & Technologies

Microsoft VisioMicrosoft ExcelMicrosoft PowerPointMicrosoft WordSalesforceReporting ToolsIshikawa DiagramsSIPOCDashboardsAnalytics

Industry Keywords

401k Plans403b Plans457 PlansRetirement ProductsBusiness TransformationContinuous ImprovementProcess Maturity AssessmentCross-Functional CollaborationDigital TransformationJust Do Its

About the role

Key responsibilities & impact

Define, document, manage, measure, and optimize end-to-end business processes and data governance frameworks
Identify opportunities to streamline workflows, eliminate waste, and improve quality
Lead root-cause analysis, gap assessments, and process mapping using tools such as Ishikawa Diagrams and SIPOC
Drive continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies
Co-lead accelerated end-to-end Kaizen events and coordinate execution and tracking of Just Do Its
Define process KPIs and SLAs and monitor performance using dashboards and analytics
Support end-to-end process and department-specific measurement scorecards
Partner with Process Leads in Operations and Service to transition improvements for execution
Perform process inventory and process maturity assessments
Lead process-related change initiatives, including training, communication, and adoption
Collaborate with IT and Product teams on system enhancements, automation, and digital transformation
Mentor and coach business partners on measurement, process improvement, and tracking improvements
Act as a primary decision-maker for processes assigned by the VP of Enterprise Process Management
Work with cross-functional teams across Product, Sales, Data Management, Implementation, Operations, Services, and Technology to drive transformation and measurable business outcomes

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Engineering, or related field
5–7+ years of experience in process management, data governance, operations, business analysis, or similar role(s)
Experience with process improvement methodologies (Lean, Six Sigma, BPM)
Knowledge of 401k, 403b, and/or 457 plans
Basic understanding of the full suite of retirement products and services
Proficiency with Microsoft Visio, Excel, PowerPoint, and Word
Working knowledge of workflow tools/applications
Working knowledge of Salesforce and reporting tools/features
Demonstrated experience driving successful business transformation with sustained measurable results
Ability to work independently and in a team environment
Ability to influence without authority and manage cross-functional teams
Change management and conflict resolution skillset
Excellent communication, facilitation, and stakeholder-management abilities
Strong analytical and problem-solving skills
Strong organizational and time management skills
Experience with creation and execution of Cost Benefit Analysis (CBA)
Uninterrupted virtual workspace for remote work
Family care in place during business hours
Internet speed of 50 MBps or better for individual use

Benefits

Comp & perks

401(k) match
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
Paid time off
Reasonable accommodation for individuals with disabilities