Client Manager

Peak Technologies, Inc.

. Provide service excellence and drive client delight and advocacy through proactive support and engagement with client needs and issues .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and sales support, with a strong focus on delivering quality service and driving client satisfaction. Proficient in coordinating cross-functional teams and managing client requirements to enhance business outcomes.

Highest-signal resume keywords

Client Relationship ManagementSales SupportData AnalysisProposal GenerationBilling Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ActivitiesRMA CreationBilling ManagementData AnalyticsProject Management

Soft Skills

ProactiveSelf-MotivatedInterpersonal SkillsEffective CommunicationTeam Collaboration

Tools & Technologies

Microsoft OfficeExcelCRM Systems

Industry Keywords

Client SatisfactionService ExcellencePeak AnalyticsInternational ServicesRFQ Response

About the role

Key responsibilities & impact

Provide service excellence and drive client delight and advocacy through proactive support and engagement with client needs and issues
Provide account sales support and oversight, working with Project Management to ensure services are delivered according to contracts or Statements of Work
Support Sales and internal Operations Teams with proposal generation, invoicing, and CRM activities
Understand client requirements and business opportunities; support the sales team in identifying, guiding, and closing deals aligned with the business plan and account strategy
Manage the Walmart account from a Peak Analytics perspective
Maintain positive client satisfaction and the Walmart client relationship to the highest standard
Support FedEx Ground sales activities involving new proposals, billing, invoicing, and RMAs
Participate in responding to RFQs on behalf of the Sales team
Serve as the client focal point for key sales-support aspects and overall Peak Analytics business
Analyze client data with the Data Analytics team to identify trends and themes and address them with clients and internal Operations
Identify opportunities for Project Management to deliver projects and incremental client value
Own client requirements and deliverables, coordinating internal and external resources to add value to the client and Peak Technologies
Identify, manage, and escalate service-delivery risks appropriately
Ensure quality is built into all processes and continually improve customer relationships
Close Walmart business related to Peak Analytics and understand broader Peak Analytics business issues
Interface across Service, Sales, Operations, Finance, and IT teams, as well as clients and internal resources
Role does not involve management of employees

Requirements

What you’ll need

Proven hands-on experience in sales activities with all customers where applicable
Proactive, self-accountable, assertive, and self-motivated, with ability to perform within tight time constraints and take corrective actions
Understanding of key drivers increasing client satisfaction, including quality and on-time delivery
Ability to work independently under minimum supervision and as part of a team
Ability to manage responsibilities and complete tasks on time while interfacing with other departments
Experience creating RMAs for edge servers and other pertinent components of Peak Analytics solutions
Experience resolving billing associated with RMAs and repairs
Computer literacy and good working knowledge of Microsoft Office, specifically Excel
Good interpersonal skills for effective working relationships with clients and Peak Technologies personnel at all levels
Experience managing international services
Ability to read and interpret documents, procedure manuals, and correspondence
Ability to speak effectively with external customers and employees at various organizational levels
Willingness and ability to travel to client sites by road or air as required; international travel may be required