Area Manager, Field Service

Pearce Services

. Lead and support field technicians servicing UPS systems and related critical power equipment .

Posted 10/8/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $105,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong hands-on knowledge of UPS systems and electrical equipment, with a focus on preventive maintenance, troubleshooting, and service documentation. Capable of leading and coaching field technicians while ensuring compliance with safety standards and effective communication across teams.

Highest-signal resume keywords

UPS Systems KnowledgeField Service LeadershipPreventive Maintenance ExperienceElectrical Safety ComplianceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceTroubleshootingRepairsService DocumentationTechnical CoachingPerformance ManagementSafety PracticesElectrical Equipment KnowledgeCustomer ServiceRoute Performance Monitoring

Soft Skills

Decision MakingConflict ResolutionTeam CollaborationAdaptabilityCoaching

Certifications & Qualifications

Valid Driver’s LicenseOSHA ComplianceNFPA 70E Certification

Industry Keywords

UPS SystemsCritical Power EquipmentField ServiceSafety ProceduresEmergency Response

About the role

Key responsibilities & impact

Lead and support field technicians servicing UPS systems and related critical power equipment
Conduct field visits to assess technical skills, review completed work, reinforce safety practices, and provide coaching
Review preventive maintenance and repair documentation for accuracy and quality
Build technician training plans, support new-hire onboarding, and coordinate in-field training
Partner with dispatch on scheduling conflicts, service delays, emergency calls, and technician coverage
Help manage the on-call rotation and coordinate customer emergency responses
Monitor service quality, safety, productivity, job completion, and route performance
Confirm technicians have required training, certifications, PPE, tools, and materials
Respond to customer questions and escalations with regional leadership and customer success teams
Coordinate services outside the agreed customer scope
Support technician interviews, hiring decisions, and performance management
Oversee fleet readiness and resolve vehicle, equipment, and system access issues
Promote compliance with OSHA, NFPA 70E, company safety procedures, and customer site requirements

Requirements

What you’ll need

Strong hands-on knowledge of UPS systems and associated electrical equipment
Experience leading or supervising field service technicians in a customer-facing environment
Experience with preventive maintenance, troubleshooting, repairs, and service documentation for mission-critical equipment
Ability to coach technicians at different experience levels and address performance concerns directly and fairly
Strong communication skills with technicians, customers, dispatch, and support teams
Ability to manage competing priorities and make sound decisions during service escalations
Familiarity with electrical safety practices and applicable OSHA and NFPA 70E requirements
Ability to travel throughout the assigned service territory, including occasional overnight travel
Willingness to work varied hours and respond to emergencies, including evenings or weekends when needed
Valid driver’s license and ability to meet company vehicle requirements
Ability to visit active job sites, work in varied conditions, and lift up to 110 pounds
Ability to complete required pre-employment screenings, where applicable
Ability to obtain and maintain Security Clearance Access to customer facilities

Benefits

Comp & perks

Performance and referral bonuses
Production incentives
Tool/equipment and fuel stipends
Company vehicle
Per diem or other applicable compensation
Health insurance
Life insurance
Medical, dental, and vision insurance
Flexible spending accounts
HSA option
Paid vacation
Paid holidays
401(k) retirement with company match
Tuition reimbursement
Professional development courses and training
Company vehicle, phone, laptop, or tablet
Necessary tools and safety equipment
Family-friendly and innovative culture
Opportunities for growth